Manager Customer Service
Resume:
ROBERT BOSWELL
Work experience
Qualifications
Training
**********@*****.***
Portland OR 97229
**/**** – 04/2017 JCI/ISS Vancouver, WA
Office Services/Facilities Manager 09/06 – Present
Managed all work streams for the Hewlett Packard account.
Shipping, Receiving, Mail Center, Conference & Event support and Office Print program. Maintenance, janitorial/recycle, ship/rec.
Ensure the shift has appropriate staffing levels. Select, develop, and evaluate personnel to ensure the efficient operation.
Provide direction, coach, counsel & mentor team.
05/03 – 09/06 Ace Parking Management Portland, OR
Commercial Roadway Manager 05/03 – 09/06
Managed all activity on the commercial Roadway at PDX.
Responsible for scheduling and training a staff of 20.
1991 – 2002 DAS/Subaru Lafayette, IN
Production Supervisor 1999 - 2002
Planning and scheduling a staff of 40 to achieve production to meet production goals, quality, and cost objectives for both Subaru and Nissan accounts.
Prioritize production schedules and develop visual controls.
Maintain safety, housekeeping and maintenance records.
Identifying, analyzing and correcting variances from standard production cost.
Achieving monthly targets for developing and implementing process improvement activities.
Controlling inventory levels and assuring integrity of inventory records.
Ordering and maintaining materials required for production of all departments.
Quality Control Lead 1991--1999
Responsible for ensuring the quality of all the vehicles received during the shift.
Scheduling daily assignments and responsibilities for a staff of 11.
.Responsible for all training within department
Run daily meetings to reviewing audits and provide feedback.
Strong leadership skills. Five years experience with Lean Manufacturing, TQM, JIT, and Kanban planning. Skilled in troubleshooting and problem resolution.
Assisted in improving production lead times by 100%.
Maintained a quality record that continually exceeded customer’s expectations.
Four years of Subaru technical training. Certified Internal Quality Auditor.
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