CORE COMPETENCIES

Software Solutions Planning, Delivery & Implementation

System Test Case Create, Prepare and Execute

Telecom

BSS, OSS.

Data and Systems Analytics

Structured Knowledge of SDLC

Billing, Rating, Service Order, Trouble Ticket systems

Great Interpersonal Skills

Change Management

PROFESSIONAL EXPERIENCE

03/2014 to Present

FRONTIER COMMUNICATIONS

IT Development Specialist Sr.

Allen, TX

Plan, design and develop secure, reliable, and scalable technical software solutions.

Maintain existing systems and processes compliant with legal, audit and regulatory policies.

Interact with business units and stakeholders to determine best practices in the solution life cycle.

QA: Unit, integration, support to system and BAU test and defect cause, severity analysis and solution.

Programming with IBM technologies: SQL RPG, RDi.

Manage team of consultants for various principal and strategic projects keeping track of timesheets, production advances and delivery timelines.

Projects: Verizon TX, CA, FL customer conversion. AT&T CT customer conversion. Multi-language customer statements and e-bill solution. Globys e-bill solution. EDI e-bill solution. Service order entry & management.

11/2008 to 02/2014

EZCOM TECHNOLOGIES

Lead IT System Developer

Temecula, CA

Successfully managed strategic system enhancements and changes for Telecom clients.

Defect cause and severity analysis, defect priority and defect management.

Facilitate meetings to gain issue consensus and resolution.

Worked closely with clients and senior management during user change requests.

Maintained existing systems and processes compliant with legal, audit and regulatory policies.

QA: unit, integration, system testing, managed results, issues and solution enhancements.

Projects: Engineered the migration of customer databases from business mergers and acquisitions. Control of software production implementations and version control management.

05/2010 to 01/2013

PRO-COM CONSULTING

Consultant

Temecula, CA

Designed and developed system applications in compliance with legal, regulatory and corporate policies.

Test plan preparation, test case creation, and test execution and support of system testing.

Change management policies, delivery and implementation of system modifications.

Projects: Implementation of EDI system. Payment BDT process and Verizon FEPS. Tax calculation Vertex ComTax software implementation and interface with billing system. CoreLogic Analytics process to update customer addresses and GeoCodes.

08/1999 to 10/2008

FIRST COMMUNICATIONS

IT Development Manager

San Diego, CA

Planned, designed, defined and developed Telecom system modifications and enhancements to comply with industry policies and system planning specifications.

Trained and mentored junior developer team members.

Analyzed, organized, delegated and tracked projects assigned to development team members.

Supported test plan preparation, test case creation, and test execution.

Coordinated user acceptance testing, system testing and regression testing.

Delivery and implementation of code changes following change management processes & QA policies.

Lead and conduct project reviews and lessons learned.

Projects: Customer migrations from other platforms. EMI migration to AS/400 cutting operations costs by 85%. Billing systems for domestic & international based companies supporting international numbering plans. Agent MLM and Channel Partner commissions, customer presubscription tracker system, internet customer signup (web LOA), internet bill pay, credit card payment system.

08/1997 to 08/1999

MATSUSHITA ELECTRONIC COMPONENTS

IT Manager Jr.

Tijuana, Mexico

Managed, trained and mentored junior developer team members.

Identified and measured system opportunities to improve time, save cost and increase visibility.

Developed and implemented new and enhanced system modifications in MAPICS.

Created specifications roadmap for system changes using RPG language for AS/400 in MAPICS, UNIFACE language for RS6000 and Visual Basic 5.0 for other PC interfaces.

Projects: Migration of systems applications from IBM AS/400 to UNIFACE and INFORMIX on IBM RS6000 platform for Y2K compliance. EDI project implementation use of electronic transactions from/to domestic and overseas material suppliers.

05/1991 to 05/1997

TELEFONOS DE MEXICO

Lead Programmer Specialist

Tijuana, Mexico

Developed, delivered and implemented enhancements to the Billing system of NYNEX/DPI Telco Friendly System on IBM AS/400.

Maintained existing systems and processes compliant with legal, audit and regulatory policies.

Developed, defined and documented procedures for stakeholders: billing cycles, billing statements, service and equipment rating, adjustment calculations, local measured service rating, optional calling plan calculations, credit card payment processing, billing for directory advertising, subscriber treatment (cutoff and reconnections) and payment processing.

QA: Planned test case scenarios and test execution.

Projects: Conversion of customers and migration of systems applications from System38 to AS/400. Conversion of high volume rated data and historical customer information. Interfaces of various data feeds from switches (AT&T, Ericsson, Alcatel, Lucent) to AS/400.

EDUCATION

Collin College, Plano TX 2015

Project Management Certification

CETYS University, Ensenada MX 1991

Postgrade in Finance

CETYS University, Mexicali MX 1989

B.S. Computer Science

SKILLS/SYSTEMS

IBM iSeries, AS/400

System Analysis and Design

EDI

RDi (Rational Developer of i)

Remedy, HP Application Lifecycle Management

SDLC

Programming, Debugging

Production Support

Quality Assurance

DB2, RPG Free Form, CLLE, IFS, SQL

Microsoft products

Fluent in Spanish

DPI, Teleflex, Vertex

Change Management: Aldon, Turnover

Strong Oral and Written Communication

SUMMARY

Organized and analytical professional with over 20 years of IT Telco experience on all phases of the software development life cycle and implementation of business applications. Seasoned, resourceful and enjoys collaborating with others, positive attitude, welcomes challenges. Can work independently or as a team member.

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