Management Network

SUNIL S RAO

PROFILE

Over ** +years of IMS experience in Network, Infrastructure Management (operations and implementation).Experienced in handling Datacenter Based Network and Vendor management Highly skilled and self-driven professional looking at a lead position that acts as an enabler to becoming a proficient system architect in the future. Is an efficient communicator and team player.

PROFESSIONAL EXPERIENCE:

Sep 2016 – Till Date: Tech Lead (Atos India Pvt Ltd, Pune)

As a Tech Lead, I am member of the L3 Team which manages Network Infrastructure for Siemens. Key Responsibilities are as follows:

Managing critical P1 and P2 issues related to Network Management for Siemens across North American Domain

Carry out in-depth analysis and provide solutions meeting critical SLA requirements

Be a part of the escalation calls and drive the issue towards possible resolution meeting client expectation

Nov 2007 – Sep 2016: System Lead (Tech-Mahindra India Pvt Ltd, Pune)

As a System Lead, I am a Team Leader who manage the IT infrastructure of Multiple Client base

Key Responsibilities are as follows:

As a Member of British Telecom Network Operations Center for Client Procter & Gamble (Operational support & Implementation support).

Team Lead managing size of 21 support engineers. 8 direct reportees.

As a Team Lead managing task assignments for the team and responsible for team management and escalations management

Responsible to Meet Customer SLA for Major, Critical tickets. Attend Daily review Global Conference Call to review all operational and process issue with BT. Meeting Quality Parameter set by Client.

Troubleshooting P1 to P3 issues related to Proctor & Gamble network Infrastructure and Users.

Responsible managing change/Fix/Upgrade for Proctor & Gamble network Infrastructure.

Ticketing Tool HP Service Manager 7.1 for incident and change Management.

Troubleshooting Layer 3 related BGP, EIGRP, OSPF and security vulnerability issues.

Troubleshooting Layer 2 Switching issues related to STP, Vlans, and Port security.

Troubleshooting Cisco Hardware based Issue for 7206 VXR, 3845, 2800, Wlan Access Points 2811 and Switches 6509E, 4507R, 4506, 3750, 2950.

Implementing change fixes for critical client locations meeting quality standards and SLA.

Implementing Moves, adds, modify and deletions for the customer Network.

Jan 2006 – Oct 2007: Network Administrator, Embee Software’s Pvt Ltd (Wipro Franchisee, Mumbai)

As a Network Administrator, I used to manage the overall Network Infrastructure of Hutchison Global services (Formerly 3Global services) The Job responsibilities are summarized as below:

Analyzing overall network comprising LAN/WAN.

Keeping the pain areas in mind identifying the bottlenecks in existing network.

Gathering relevant information with the help of existing NMS.

Suggesting changes/best practices to improve the performance.

Actively participated in NOC designing project which included preparation of LAN/WAN network diagrams etc.

There is 24/7 support for Network to provide 100% network uptime as it’s having Voice based process.

Having hands-on experience on higher end L3 devices like Cisco 3560, 3750, 4506, 4507R and 6509E with redundant SUP modules.

Installation, configuration and commissioning of Routers, troubleshooting, link management & monitoring.

Troubleshooting & administration of Layer1 VPN, Layer 2 VPN, MPLS VPN.

Also maintaining network redundancy with configuration & management of HSRP Protocol.

Having hands-on experience on managing Firewall like Cisco Pix 535 for network security. Also managing & monitoring Nortel Contivity Firewall 1740 & Nortel Passport router 2430

Server management services like managing DHCP scopes for varied Vlan requirements and User Authentication related issues.

Nov 2002 – Dec 2005: Technical Coordinator, (CMS Computers Ltd, Mumbai)

As a Technical Coordinator, I used to manage the overall training center at the corporate office. The Job responsibilities are summarized as below:

Training Level I Field Engineers for Computer hardware and networking. Responsible for efficient training of Field Engineers in Computer Hardware & Networking to ensure that the engineers are capable of understanding and solving problems and giving solutions related to PC hardware problems and networking.

Handling the entire Infrastructure of CMS Training Labs including Networks, Networking Devices as Hubs, Switches and Routers.

Successfully conducted WAN & CCNA training sessions for Corporate Clients and for CMS students

SKILL SETS:

Network Protocols / Technologies : MPLS,Switching Technology (STP,Vlan Mgmt), Load balancing (HSRP, GLBP, VRRP)

Routing Protocols : EIGRP, BGP, OSPF

Ticketing Tool : HPSC, HPSM, OVSD

WAN : Lease Lines, Channelized E1,Metroethernet

Networking Software Tools : Net Brain, eHealth, SMARTS, Chameleon, Putty

Hardware/ Router/ Switches : Cisco Switches ( Cisco 6509, 4507R, 3750)

Cisco Routers (Cisco 7206 VXR, 2800)

Packages : MS Office (MS Word, MS Excel, PowerPoint)

Operating System : Windows 2000/2003 Server/Vista/XP

INTERNATIONAL (VENDOR) CERTIFICATION:

Cisco Certified Internetwork Professional (CCIP)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Professional (MCP) – Windows Server 2000.

TRAININGS ATTENDED:

ITIL Foundation

Netbrain Network Managemnet System

HPSM Service manager

EDUCATIONAL QUALIFICATION:

Completed B.COM (Bachelor of Commerce) from Mumbai University with first class in the year 2001.

PERSONAL DETAILS:

Address : C2/18, Sitar building, Nad-Brahma Soc, Warje, Pune- 411052

Mobile : +91-976*******

E-mail : ***.****@*****.***

Date of Birth : 14th September, 1979.

Passport No : G5840200

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