Information Technology, Project Management, Data Analyst
Resume:
Sterling Scaggs
Austin, TX ***** 409-***-**** ********@*******.***
PROFILE
Solutions-driven biology graduate with cross-functional team experience. Proficient data collector recognized for ensuring thoroughness of documentation and client satisfaction. Seek opportunity to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
SKILLS
Requirements Gathering & Analysis
User Acceptance Testing
Agile Project Management
Data Analytics & Mining
KPI Dashboards
MS SQL, Excel, Word, and PowerPoint
EXPERIENCE
Product Operation Specialist Austin, TX April 2017-July2017
Investigated product quality of beta applications across various platforms
Developed test cases and scenarios to pinpoint the root cause of product bugs
Collaborated with product owners to improve strategies to deliver high quality products
Tracked known issues and analyzed trends from internal feedback
Communicated product launch risk and determined severity before notifying engineers
Omnibase Services of Texas
Technical Account Consultant Austin, TX October 2014-September 2016
Developed detailed analysis reports to improve court functionality and submission rate
Identified and analyzed user requirements and procedures to decrease errors
Analyzed submitted files and ensured they met 100% of the necessary requirements
Collected and analyzed data using Microsoft SQL Server and Excel
Completed in-depth analysis on Quarterly Activity Reports for 600 Texas courts
Created presentations and developed documentation to communicate with stakeholders
On boarded clients and coordinated enhancements to existing product platforms
Drove revenue by identifying and acquiring new courts
American Campus Communities
System Technology Analyst Austin, TX October 2013-October 2014
Researched and analyzed pertinent documentation regarding client payments
Collected and analyzed data using Microsoft SQL Server 2012
Corrected errors and resolved discrepancies with ad-hoc reports to ensure data quality
Ensured the accuracy of data before the information was provided to the clients
Assisted with the implementation of company-wide system upgrades
EDUCATION
St. Edward’s University, Austin, TX August 2017
Bachelor of Arts, Biology
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