Customer Service Sales
Resume:
e-mail: **********@*****.***
Lawrence, Kansas
Kimberly K. Tuckness
Objective
Seeking part-time or full-time permanent employment with a firm that is looking for a thinker and problem solver. Have over 30+ years of customer service and customer facing professional experience ranging from in person to on the phone positions.
Experience
TeleTech-At Home Services. Englewood, Colorado
Customer Service Representative
Weight Watchers
August 2015-Current – At Home CSR
Responsible for taking incoming calls for Weight Watchers online customers.
Assigned to work and resolve all customer related issues ranging from return of Weight Watchers products to Weight Watcher online enrollments.
Assigned to incoming calls for all customer related ecommerce issues and technical issues for Weight Watchers.
Expected to maintain client stated metrics for call handling of the Weight Watchers client.
Penmac, LLC Springfield, Mo
Temporary Placement Contractor
July 2014-August 2015
Contracted employee that was assigned to various clients in the Springfield area as assigned by Penmac.
Assignments included clerical and light assembly line work.
Was expected to professionally represent Penmac at the assigned client sites.
Branson Hotline Springfield, Mo
Associate
June 2013-March 2014
Sales associate worked incoming calls to handle and resolve Branson entertainment events.
Sold travel club memberships.
Cashier and other duties as assigned.
Zale’s Outlet Branson, Mo
Associate
May 2010-January 2013
Sales associate was held to a volume of sales quota each month.
Serviced walk-in and scheduled customer appointments to clean and service jewelry.
Minor repairs and watch battery replacement.
Education
Ozark Technical College – Online Springfield, Mo
Aug 15-Current Student
Completing A.S. Business Administration
Certifications
Career Center Springfield, Mo Microsoft Word and Excel.
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