data/order entry, AP, AR

Leighton Jenkins

*** ******** ** ******, ***** **210 *****************@*****.*** 1-940-***-****

CAREER OVERVIEW

Knowledgeable and dedicated individual with experience in many different fields including phone, chat and email support for sales/technical/general, order/data entry, invoicing/reporting, mostly in an office setting with some work- from-home, manual labor, supervisory, owner/operator experience. Willing and able to change and adapt as necessary to fulfill any new or existing job requirements.

SKILLS

● 2.5+ years of customer support/service experience including technical support, support for field agents, as well as other phone/chat support (inbound and outbound) and data/order entry (accounts receivable)

● Experience with employee supervision and training

● Experience with quoting, reports, invoicing

● Consistently able to quickly learn to use any necessary software

● Excellent, professional verbal and written communication skills

● 70+ WPM

● 10-key proficiency

● Proficient with Microsoft Word, Outlook and Excel using each daily EXPERIENCE

University of North Texas Denton, Texas July 2016 – October 2017 Reporting Specialist/Invoicing Specialist

● Was hired on as a Reporting Specialist where I was responsible for keeping record of mileage on the school’s vehicles as well as prepare a monthly report on mileage and gas consumption

● After a short time I was asked to move to an invoicing position where I was responsible for the accounts payable of a subset of the university known as UNT Facilities, corresponding with project managers for approval and payment services to ensure timely remittance of payment for work done at the school by third party vendors/contractors. This position also required record keeping of physical and digital files of all invoices, approvals, and supporting documents kept with the corresponding purchase order.

● This was a temporary position (through Genuent LLC) and the contract has ended. Little Guys Movers Denton, Texas April 2015 - June 2016 Mover/Office Assistant

● Originally was moving furniture, quickly being promoted to the position of Crew Leader within three months of being with the company. This typically involved the supervision of a two-man crew.

● After being with the company for six months, was in an on-the-job accident which moved me into an Office Assistant position.

● Was then responsible for handling phone calls from potential customers, acquiring necessary information to compile a quote for moving services, and filing/scheduling jobs per company policy. Sykes Home powered by Alpine Access Denton, Texas October 2013 - March 2015 Customer Support Representative (Work-From-Home)

● Answered inbound calls from customers with questions and concerns regarding billing accounts and game accounts as well as technical issues with game software, hardware and network connectivity issues.

● Emphasized building rapport while working towards a timely resolution, otherwise escalating to the proper channels.

● Used information from knowledge bases, websites, and training material to ensure a satisfactory one call resolution.

Integrated Alliance Denton, Texas June 2011 - January 2012 Data/Order Entry Representative

● Answered inbound calls from sales representatives in different areas of the country to enter their customer's orders while ensuring that the orders were valid per regional policy.

● Became proficient in the required database and phone software and quickly adapted to any changes in said software.

● Left this position to attend college out of state. After completing a semester I started my own business which ended in mid 2013.

Sam’s Club (Walmart, Inc.) Denton, Texas October 2010 - March 2011 Cashier Membership Associate

● Was responsible for general cashier duties: ringing up items, finding prices for items without tags, bagging items as necessary, etc.

● Was responsible for ensuring customers had the correct information about their current membership as well as attempted to up-sale their membership to one with more benefits that could help them save.

● At times would also be a door greeter or cart collector if it was asked of me The Feed Lot Burkburnett, Texas April 2008 - April 2009 Host/Cold Food Prep

Was responsible for general host duties: greeting and seating customers, refilling drinks as necessary, running food as necessary

As Cold Food Prep, prepared cold foods such as salads and desserts, took to-go orders and prepared them once ready as well as handled transaction with to-go customer

Left this position to focus on my studies and sports as I was still in high school. EDUCATION

Burkburnett High School Burkburnett, Texas June 2010 General Studies, GPA 3.7

Honors:

● National Honor Society

Neosho County Community College Chanute, Kansas

Completed one semester

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