Customer Service Administrative Assistant

** ******* ** • North York, ON • Canada

Phone 416-***-****

E-mail *******@*****.**

Kaveh Janabi

Education

Bachelor of Arts (BA) in Juornalism and Humanities, double majoring in Biological Science

English: native fluency

Farsi: native fluency

Turkish: native fluency

French : beginner

Experinces

2013-current

2016-current Administrator at Serio Couture

This Jobs Requires;

• Communication skills, Customer Care, Customer Engagement, Customer Relationship, Customer Service Sales, Customer Support, Strong networking skills, Negotiating skills, direct client contact in a business-to-business or financial services environment

• Excellence in MS Excel; MS PowerPoint; MS Windows; MS Word; MS Office; Ability to answer telephone and relay telephone calls and messages; Answer electronic enquiries, Order office supplies and maintain inventory; Record and prepare minutes of meetings, seminars and conference.

• Management, Administration, Organizational abilities, and being a Team player, Type and proofread correspondence, Compile data, statistics and other information, Set up and maintain manual and computerized information filing systems

• Team Leadership skills, Conflict Resolution, Critical Thinking, Decision Making and Problem Solving skills, Ability to achieve the target within given time, Influencing, leading, and Delegating abilities

Excalibur Newspaper Writer/Journalist ( Volunteer)

This job Requires:

• Storytelling, Analytical and Critical thinking

• Writing across platforms, including Web writing, technical skills, Editing

• Researching and guiding, curiosity

2006- 2015 Peer Tutor and coaching at Bethune college York university

This Jobs Requires;

• Problem Solving, Teaching, Planning, Customer Engagement

Excellence Communication skills

• Tutoring Math, and calculus grades 7- 12

• Tutoring Chemistry grades7 -12

• Tutoring Physics 9-12

2010-2011 Peer Mentor in York University for Science program (Bethune College)

• This Job required: Problem solving, Customer Care, writing, editing

2008-2010 Customer Service Rep in Toronto Public Library

• This Job Required; Customer Care, Customer Engagement, Customer Relationship, Customer Service Sales, Customer Support

2007 Research assistant in Ontario Cancer Institute

• This Job Required; Research skills, Critical thinking, analyzing skills, statistical data entry skills,

Service & Volunteering

2016 Excalibur Newspaper ( York University internal paper) Writer

2014-2016 Peer Tutor at Bethune college York University

2012-2013 St. Michael’s Hospital

2009-2010 Fortedington Retirement Home

2008-2009 Eva’s Initiative Youth shelter

Awards

Book Prize award for graduating with highest GPA in the department

Grad school Entry Scholarship/Award

York University continuing student’s award and Dean’s award

York University Dean’s Award scholarship

York University Dean’s award

York University Fall-Winter scholarship

Memberships & Affiliations

Since 2007

Since 2010

Golden Key membership

York University tennis/badminton club

Contact this candidate