Terri Fortner-Jackson

***** *** *** **. ******, TX 77379 713-***-**** ac2qtm@r.postjobfree.com

■ Career Summary

An Experienced Network Administrator Dedicated and Committed to Solving IT Network Related Issues to Ensure Effective Flow Of Information. Strong Background in Managing IT Network Services Including:

Installation of Network Components.

Configuration and Set-Up of Network H/W and S/W Application Services.

Network Maintenance – Scheduling of Maintenance Procedures.

Technical Support.

Administration of Security Essentials.

Backup and Restore of Data.

■ Technical Expertise

Certifications: Microsoft Certified Systems Engineer, Nimble Storage Administrator

Operating Systems: Windows Server and Workstations – all versions, Citrix Appliance Gateway, Blackberry Server, Exchange/Lync server, Basic Mac, Linux, Unix

Hardware: Bluecoat and Barracuda Firewalls, Laptops, Workstations & Servers (HP, Dell) Raid, SCSI, Network Cards, Memory, Printers, Scanners, Telephones, Smart Phones, telecommunications equipment/systems.

Software: Microsoft Office – all versions, Citrix & XenApps, Solar Winds, Remote Desktop Connection, SQL, Exchange – all versions, Lync, SCCM/WSUS, GoToMeeting, Adobe Acrobat, Symantec Backup Exec, Symantec Endpoint Protection, SharePoint, NetBackup, VMWare, HyperV, Multimedia systems.

Topologies: DNS, DHCP, Database Availability Groups, SAN, WAN, NAS, Teaming, Active Directory, Security, VLAN, Replication, Data Duplication

■ Professional Experience

Spring Independent School District – July 28, 2016 – Present

Applications Specialist

Windows 2012R2 server administration, Destiny, Istation, SCCM build/administration, Print and File server build/administration, Software evaluation, LaserFiche sever administration

Humble Independent School District – December 1, 2014 – July 27, 2016

Systems Administrator

Windows 2012 servers in Active Directory, user account creation and modification, file permissions, DNS, DHCP, and DFS

Office 365, GroupWise, Suse Linux, SolarWinds, IronPort and Tangent administrator

Diagnose and solve email, routing and software problems

Mobile device management & Special Projects.

Harris County Public Defender’s Office – November 5, 2012 – November 28, 2014

Systems Administrator

Server/PC Troubleshooting, support, repair, forensics and maintenance

Diagnose and solve software and hardware problems

Active Directory, Exchange, Lync and SharePoint administration

Maintenance, configuration, installation of PCs

Audio visual equipment management

Harris County Public Health - August 14, 2000 – November 2, 2012

Network Administrator

Managed LAN/WAN and SAN consisting of servers, client workstations, laptops, printers, routers (wired and wireless), Bluecoat and Barracuda firewalls, spam appliances, and multimedia equipment.

Managed Windows 2008R2 environment and Citrix Farm, LAN of 26 servers, 500+ workstations and 600+ users, utilized SolarWinds for monitoring.

Managed and maintained Blackberry server and devices

Support, designed and implemented Active Directory and security.

Managed and installed VMware/Hyper-V on servers.

UNIX & SQL administration for various applications.

Administered Bluecoat and Barracuda server/firewall

Administered Microsoft Exchange/Lync Server and user accounts.

Managed system tape backups & file restoration using Symantec/VERITAS utilizing data-domain and Dell EqualLogic for on-site storage.

Managed computer hardware and software inventory, purchased software licensing and tracked licensing compliance throughout the organization.

Repaired, maintained and supported company PC’s, workstations and servers.

Managed and applied network security levels, addressed server security issues and applied appropriate security patches and upgrades.

Provided end user application software and operating system software support.

Harris County Auditor’s Office - April 29, 1998 - May 19, 2000

Sr. LAN/PC Administrator

Managed, upgraded and migrated Token ring to Ethernet environment.

Managed intranet Web server Windows NT 4.0 and Internet Information Server 4.0.

Managed 2 Novell servers, until migration to NT4.

Managing inventory, ordering, and evaluating equipment.

PC Troubleshooting, Support, Repair and Maintenance technician.

Supervision and training of 3 PC Technicians.

■ Education & Qualifications

New Horizons Computer Learning Center

Microsoft Certified Systems Engineer

Houston Community College Houston, TX

Management Information Systems

Danville Community College Danville, IL

Business Management / Business Administration

Centenary College of Louisiana Shreveport, LA

Biology / English

Incident Command System (ICS) certifications

IS-100, 200, 300, 400, 700

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