Support Information Systems
Resume:
CURRRICULUM VITAE
Physical address : **** Porter Street
Naturena Ext 19
Johannesburg
0299
E-mail: ******.*.******@********.***
LinkedIN: https://www.linkedin.com/nhome/?trk=
Cell no: 076-****-***/078-***-****
PERSONAL DETAILS
Surname : Mabale
Full names : Tshegofatso Theodore
Gender : Male
Driver’s License : Code 10
Nationality : South African
Marital status : Single
Race : African
Home Language : Setswana
Other Languages : English,Afrikaans,Sotho,Zulu
ACADEMIC QUALIFICATIONS
Institution : Grenville High School
Highest grade passed : Grade 12
Year : 2008
Subjects passed : English Home Language HG
-Afrikaans first Additional Language HG
-Mathematics HG
-Life Orientation
-Business Studies
-Geography
-Physical Science
TERTIARY QUALIFICATIONS
Institution : University Of Johannesburg
Qualification : Information Technology
Subjects passed (1st year):System Software Accounting Skills End-User computing 1A
End-User computing 1B
Information systems 1A
Information systems 1B
Subjects passed (2nd year):Business Analysis 2A
Business Analysis 2B
Information systems 2A
Information systems 2B
Communications Networks 2A
Communications Networks 2B
Subjects passed (3rd year):Information systems 3A
Information systems 3B
Quantitative Techniques A
Quantitative Techniques B
Professional IT Academy (Centurion Academy)
I currently have compTIA A+,compTIA N+,CompTIA security+ certification and studying towards MCSA.
Developed Skills
Skills : Strong work ethic
Leadership
Self confidence
Good Communication and Interpersonal
Team management
Team player
Problem solving
Ability to handle pressure
Innovative
Work Experience
Name of company : Nehawu(under BYTES)
Occupation : Senior IT support Technician
Duties : Ensure Adherence to relevant legal compliance and governance requirements.
- Data security controls.
- Unifi Access point setup.
- Exclaimer Admin (Email signature Grouping).
- Business Continuity Planning and Documentation.
- Server and system back-ups.
- Design and configure our FTP site
-Maintenance and documentation of Disaster Recovery protocols.
-Recording and meeting system uptime KPI’s.
-Incident Report documentation.
Reason for Leaving: contract Employment
Name of company : Datacentrix (Based at Airports Company South Africa: O.R Tambo) Occupation : IT Service Desk Agent
Duties : -Installation of Variety of end-user softwares(I.E Cibec).
-Track and update incidents via the journal entries.
-Responsible for checking the service Desk Email messaging system for user calls.
-Responsible for escalation for P1 incidents via voice Communications, email, SMS etc.
-Take ownership if any incident that have been re-assigned to me.
-Hand-over all incident to the next shift for further resolution.
-Responsible for escalation of incidents to IT internal management.
-Responsible for providing the user with regular feedback on the progress of the incident.
-Record details of all incidents, timeously and accurately paying particular attention what the actual issue or request is.
-Ensure that the data captured is of a high quality to facilitate trending and analysis of incidents.
Reason for living : October 2016 - March 2017(3 Months Project). Name of company : Business connections (CEB Maintenance) Occupation : IT Support Engineer.
Duties : -Upgrading of McDonalds restaurant point of sales from NP3 to NP6.
- Upgrading routers and switches.
- Installation of a dumb terminal for the POS to boot from network.
- Mounting of Order tv for front and back orders.
- Installation of Zebra Receipt printers.
- Installation of Drive thru systems.
- Installation of MC delivery system.
- Installation of Bump bars.
- Assign unique access to all McDonalds employees. Period : September 2016 – October 2016(2 months project). Name of company : Torre Parts and components (DataCentrix) Occupation : Desktop Support Engineer.
Duties : -Adherence to policies and procedures.
-Ensure Adherence to relevant legal compliance and governance requirements.
- Data security controls.
- Unifi Access point setup.
- Exclaimer Admin (Email signature Grouping).
- Business Continuity Planning and Documentation.
- Server and system back-ups.
- Design and configure our FTP site
-Maintenance and documentation of Disaster Recovery protocols.
-Recording and meeting system uptime KPI’s.
-Incident Report documentation.
-Monitoring and Troubleshooting.
-Identify / administer preventative maintenance programs for ALL I.T. Systems.
- Management of Active Directory Group Policy.
Period : July 2016 – August 2016(client to datacentrix). Name of company : Royal Bafokeng Holdings
Occupation : IT Technician.
Duties : End-user support.
-Access control administration, trouble installation and enrolment of users on the organizations access control system.
-Installing network, local and wireless printers on users laptops and Desktops.
-Administration and configuration of CISCO 7940 IP Phones.
-Remote support to offsite clients with regards to Email support and wireless Application installation.
-Backup Drivers administration and restore from backup.
-Installation of network components such as switches, patch panels and Structured cabling.
-Support to Exco and Remco Members in respect to network connection,
-Configuring of MIKROTIK routers and installation.
-Oracle Hyperion administration.
Period : July 2015 – July 2016 (1 year contract).
Name of company : Mining Oil and Gas Services (MOGS) – Subsidiary to Royal Bafokeng Holdings.
Occupation : IT Desktop technician.
Duties : -End-user support.
-Access control administration and installation.
-Installing network, local and wireless printers.
-Administration and configuration of CISCO 7940 IP Phones and telephone conference units installation.
-Remote support to MOGS Cape Town clients and settings up virtual Private Network (VPN) to the MOGS Johannesburg office.
-Backup Drivers administration and restore from backup.
-Installation of network components such as switches, patch panels and Structured cabling.
-Installation of wireless access points and security configuration on the access points.
Period : July 2015 – July 2016(1 year contract).
Name of company : Lebone 2 college of the Royal Bafokeng Occupation : IT Technician.
Duties : End-user support.
-Educator Technology training.
-Apple iPad application installations and IOS upgrades.
-Support to the Royal Bafokeng Schools with all IT related Queries including printers and network support.
-Administration of the INTEL tablet and their Moodle server.
-Access control and surveillance system administration.
-Software Support assisting users software problems, installation of programs, migrate/back/data recovery.
-Knowledge of hardware (Desktop, switches, servers and laptops).
-HP printers maintenance, logging calls and ordering printer cartridges when they run out.
-New Servers (HP) installation and troubleshooting. Period : January 2012 – December 2012(1 year contract). Name of company : Royal Bafokeng Institute
Occupation : IT Support and Desktop Technician.
Duties : End-user support.
-Educator Technology training.
-Reimaging of Desktops.
-Adding Microsoft Computers to the domain.
-Setup training Environment when required.
-General hardware installation, configuration and
troubleshooting (Servers,switches,Desktops,laptops and printers.
- Apple iPad application installations and IOS upgrades.
- Support to the Royal Bafokeng schools with all IT related queries including printers and network support.
- Remote support applications and techniques.
-Assests management process and procedures for IT equipment.
-Administration of the INTEL tablet and their Moodle server. Period : January 2013 – December 2013.
Name of company : Royal Bafokeng Administration
Occupation : IT Support Technician.
Duties : Network Administration.
-Access control and surveillance system administration.
-Backup Drivers administration and restore from backup.
-Installation of ubiquit antennas (directional and Omni – direction)
-Installation of wireless access points.
-Installation of switches, patch panels and network routers.
-Network troubleshoot and management of the networking components Including printers and replacement of Cat5e and cat6 network cables.
Ability to lead users through diagnostic procedures to determine the source of a problem.
Mobile device support experience (iPad, android, BlackBerry
(BIS\BES)).
Provide laptop support.
Period : January 2014 – June 2015(1 year contract. References
1) Itumeleng Seome
IT Team leader (Royal Bafokeng Administration).
2) Ngovuyo gugushe
Investment Manager (Royal Bafokeng Holdings).
3) Mduduzi Mthembu
Colleague (Nehawu).
4) Keith O’Connor
Torre parts and components (IT manager).
5) Ayodeji Majekodunmi
Nehawu( IT Team Leader)
Contact this candidate