SR Network Administrator

Steven R. Gregory

**** ******** **. **** ****, MS 38637

901-***-****, email: ac2qs1@r.postjobfree.com

Summary

High performing Network Administrator with extensive experience in network support, with a high focus on user satisfaction. Successful with new systems implementation, upgrades, troubleshooting and resolving systems latency. Solid background in systems troubleshooting, project management and people management.

Professional Experience

Radians Inc. 2005 –2017

IT Manager

Manage/monitor WAN/LAN of 2 companies connecting 7 sites and their local infrastructure.

Provide direct and remote support to both companies’ sites and users including offsite national/international users.

Evaluate, setup and test a Disaster Recovery Environment program for both companies’ and remote sites.

Install/Configure and perform administrator functions on VMWare ESX using VCenter Management console.

Setup and tune wireless RF access points to ensure all wires devices get the best connection possible.

Repair and program wireless devices that connect to the WMS.

Administrator for WMS, Active Directory and Exchange, modify accounts as required.

Monitor and troubleshoot Network Firewalls, Networks, Switches, Routers and Internet filtering.

Install and setup WMS software at remote sites using configuration policies.

Setup 2 separate company’s network infrastructure from scratch.

Forecast and budget for all of the company’s software, hardware needs.

IT Projects management: Insure all new sites are implemented and operational in a timely manner.

Setup emergency warehouse product over flow. Ensure temporary warehouse has full access to WMS system so that product can be accurately tracked using the minimum amount of manpower.

Design WAN/LAN network for adequate flow of data. Review yearly / bi-yearly for growth and upgrades.

SQL Server Administrator: Create, update databases, add accounts, and resolve connectivity and latency problem. Setup maintenance schedules.

Install, monitor and repair the SAN located at the cooperate headquarters.

On call 24/7 to resolve any issues that would impact company hardware/software or network connectivity issues.

Setup and maintain all VM workstations and servers.

Perform all administrator duties on Shoretel VOIP phone systems and server equipment. Setup users and maintain proper licensing and resolve any phone or connectivity issues.

Design, support data center, and resolve any issues will all equipment including PDUs and UPS.

Maintain all servers in Datacenter running on Cisco UCS using VMware.

Setup, configure and maintain all VPN users accessing through dial-up or Broadband.

APL 2001 – 2005

Senior Network Administrator

Managed full installation of Cisco/Nortel/Symbol/Teklogix networks for remote warehouses.

Provided local and remote user support of Compaq/Dell workstations including office moves and reconfigurations, operating system maintenance/upgrades and deskside/peripheral support.

Configure and maintain video systems and all users in the security systems.

Supported warehouse handheld scanner units.

Oversaw operation of multiple Compaq/Dell/IBM, WinNT/Win2k/WinXP/Windows 2003 servers and RS6000 servers in an Enterprise environment.

Provided network/user support for 200+ accounts in Active Directory OU and supported local security system.

Support users locally and remotely at various sites across the US. Manage user data and network storage subsystems.

Create tickets in ticketing system to track all problems.

Setup warehouses for other divisions. Install and test remote WMS client software, insure users have the highest connectivity possible with the site’s WAN, LAN and wireless connectivity.

Install, configure and help users resolve problems using Siebel. Work on multiple projects and to research the technical aspects of research and implement new technologies.

Experienced using Veritas Backup Exec to back up in domain environment.

Received recognition award while working on Dell project for being able to bring my complete network up quickly while meeting my deadlines.

Create and Maintain complete documentation on all processes and procedures.

Maintain and troubleshoot any problems in data center including latency problems.

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CB Richard Ellis 2000 – 2001

Senior Regional Network Support

Manage day-to-day functions of a Novell 4.11/ NT 4.0 Network consisting of 1200+ end-users in an Enterprise Environment.

Resolve DNS/TCP issues, monitor and manage all networks in surrounding areas.

Supervise and Provide high-level support for onsite Support Personnel. Troubleshoot all network/server problems, Desktop Applications, Printers, network performance, including availability, utilization, backups, and local storage of user’s data, throughput and latency.

Create documentation for new applications, training and hardware support.

Work with users to resolve any hardware or software problems.

Update and maintain user accounts on local Windows 2000 Exchange Server. Perform upgrade of systems to Windows 2000.

Entex 1996 – 1999

Network Engineer

Perform onsite repair on servers, printers, PC’s and laptops, install and configure networks using various protocols.

Troubleshoot and resolve all software problems.

Perform warranty work for all major manufactures.

Perform site pre-installation inspections and coordinate network installations.

TRW Enterprise Solutions 1994 – 1996

Customer Service Engineer

Maintain, diagnose and repair all TES maintained hardware and software, 26 PC’s and 4 servers running on a LAN. Upgrade hardware and software as needed.

Environment consisted of UNIX, Novell 3.12 and Windows 95 processing payments for Pacific Bell.

Interface with the customer to determine any needs or concerns present or future.

Supports and/or assists other Field Engineers by phone or traveling directly to site as required.

Travel to sites across the US to assist engineer backfill positions as needed.

Recognition Equipment International 1989 - 1993

Field Engineer

Maintain multiple mainframe computers, LAN Networks and peripherals processing Visa payments with Bank of America.

Perform effective preventative maintenance and solve all problems in a reasonable time.

Supervise and train on site personnel and customers on upgrades and installations of all equipment.

Perform installations, de-installations and upgrades of equipment in areas in which assigned. Supply support and training to other sites when needed.

Kennedy Company 1988 - 1989

Manager / Lead Technician

Manage 18 people in performing calibration and repair of multiple speed tape drive units. Conduct bi-yearly reviews, daily utilization reports and monitor daily work schedules.

Train personnel on new procedures, as well as train new personnel.

U.S Army 1983 - 1987

Field Engineer

Perform support level maintenance on RADAR, TADDS, mobile 2-way field radio and IFF electronic assemblies, associated system-peculiar.

Troubleshoot assemblies, sub assemblies, and modular and circuit elements.

Technical Skills:

Microsoft Server 2000, 2003, 2005, 2008, 2012 and 2016

Microsoft SQL Server 2000, 2005, 2012 and SQL Server 2016

Pathguide Latitude WMS

Epicor P21 WMS

Epicor P21 ERP

Windows Active Directory

Shoretel phone systems

Merlin phone systems

Aruba access points

Microsoft Word, Outlook, Excel, Access and Visio

Microsoft Exchange Server

Microsoft Certified Professional Trained

Microsoft Windows Active Directory

Solarwinds

HP Certified on Servers, desktops, pc, laptops and printers

IBM Certified on Servers, desktops, pc and laptops

TOSHIBA Master Technician

Cisco Servers

DELL Certified on Servers, Workstations and Laptops

Windows MCSE

WireShark

Education

U.S Army Degree in Electronic Engineering

Winterpark High, FL High School Diploma

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