Office C

Donna B rown

**** * * ******** * ircle A pt * **

Broken A rrow, O k, 7 4012

C ell: 8-17-696****

********@*****.***

Administrative A ssistant

Profile

Administrative s upport p rofessional o ffering r esourceful o ffice m anagement s kills a nd p roficiency in M icrosoft O ffice p rograms. S trong d eveloper a nd p roblem s olver w ho r eadily a cclimates t o variation, w orks i ndependently a nd e xceeds e xpectations. A ble t o m aneuver m ultiple p riorities and m eet s trict d eadlines w ithout c ompromising q uality. Education

University o f O klahoma N orman, O K

Relevant C ourses:

● MS O ffice f or P rofessional S taff

● Keyboarding a nd 1 0 k ey

● Communication S kills f or E xecutive A ssistants

● Professional O ffice P rocedures

Professional D evelopment:

● Microsoft O ffice S pecialist ( MOS), 2 007

● SAP S oftware S pecialist

Key S kills

Office

Skills:

Office M anagement

Records M anagement

Database

Administration

Spreadsheets/Reports

Event M anagement

Calendaring

Front-Desk R eception

Executive S upport

Travel C oordination

Compute

r S kills:

MS W ord

MS E xcel

MS P owerPoint

MS O utlook

MS A ccess

Quickbooks

Windows

Experience

Arlington I ndependent S chool D istrict

Arlington, T X

Substitution T eacher 2 004-2011

Handled m ultifaceted c lerical t asks ( e.g., d ata e ntry, f iling, r ecords m anagement a nd b illing) a s a Substitute T eacher. M aintained d atabase a nd e nsured t he d elivery o f p remium s ervice t o s tudents. Quickly b ecame a t rusted a ssistant k nown f or “ can-do” a ttitude, f lexibility a nd h igh-quality w ork. Highlights:

● Communicated effectively and prepare welcome packages for new students. Established strong relationships t o g ain s upport a nd e ffectively a chieve r esults.

● Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed t o c onsistently h igh e nrollment l evels.

● Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official s chool c orrespondence.

● Co-developed c omprehensive, t raining m anual f or n ewly h ired s upport s taff.

● Developed innovative PowerPoint presentation used by the Office of Admissions to market executive s upport p rograms t o p otential s tudents.

● Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; a nd c ommitment t o p roviding u nsurpassed s ervice.

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