Customer Service Manager
Resume:
MELANIE BUSHORN
Aurora, Indiana 47001
********@*****.***
Seeking Office Manager Position
QUALIFICATIONS: 29+ years of experience of secretarial skills/ medical office manager skills. Established a good working environment for Same Day Surgery, and the Perinatal Unit at St. Luke West and Christ Hospitals. Flexible, strongly motivated, quick learner, hard worker, and effective administrator. Strive to promptly support quality care and customer service. As St. Luke West Hospital Health Unit Coordinator for Same Day Surgery, worked closely with the Clinical Coordinators from Pre- and Post-Surgery Holding and Surgery Post-Op Areas. At Christ Hospital, scheduled inductions and cesarean sections for Labor and Delivery, provided statistics, and completed the charging for the patients. Also conducted training for those working in related positions. Excellent organization and leadership skills. Managed a small medical office for seven years.
EDUCATION:
2008-2008: Activity’s Director, Home Study Course
2001-2001: At Home Profession Diploma, for Medical Claims and Billing Specialists
2001: Medical Claims and Billing Specialist Diploma (2001)
2001-2001: Associates of Applied Science Degree, Cincinnati State College, Cincinnati, Ohio
1991-1993: Health Unit Coordinator, General Studies, Cincinnati State College, Cincinnati, Ohio
1999-1999: EMT, EKG Basic and Advanced Training
1985-1986: Eastern Kentucky University, Richmond, Kentucky, General Studies
1983-1985: Nurse’s Aide Training (1080 hours), Purdue Extension Center, Versailles, Indiana
CERTIFICATIONS:
Activity Director (2008)
Health Unit Coordinator (1992)
Home Health Aide (1991) state board
Nurse’s Aide (1989) state board Indiana/Ohio
Qualified Medication Aide (1988)
State board
Basic EKG (1998), Advanced EKG (1998)
EMT (1999)
Skills:
Computer and Office Equipment Training and Proficiency: Last Word, Microsoft Office Suite, LWSI, Windows current through 2007, Crystal, SIS, Laser Printers, Scanners, email, and fax machines. Create excel spreadsheets, create power point presentation and teach the created presentation.
SPECIAL PROJECTS:
Developed two positions in the department for the Health Unit Coordinators. Created stickers to communicate with the nurses.
Developed and wrote the job description for Data Operations Clerk coincided with Patient Care Manager, and kept it up to date.
Implemented the Christ Hospital Obstetrical Database with a computer programmer at Christ Hospital and Patient Care Manager.
EMPLOYMENT:
8/15 – Present School Bus Driver for Lawrenceburg Community School Corporation Drive 2 am routes, and 2 afternoon routes and I also do field trips.
2015- Present: Close to My Heart Consultant (Scrapbooking and Card making)
8/2015: Bestway Disposal driver, clean the port a potties all over Northern Kentucky, Southeastern Indiana, and Greater Cincinnati Area of Ohio.
2013-2015 School Bus Driver for Lovett Enterprises. Drive for South Dearborn Schools, regular route and drive the vocational route as well.
2011-2012: Activity Director, Shady Nook Care Center, Lawrenceburg, Indiana Duties included creating separate activity calendars for the high- and low-functioning Dementia Units and the Long-Term Rehab to Home Unit, MDS, hiring and training staff, scheduling of staff in all three units, organizing outings for the residents, and managing the yearly Senior Social major event.
2009- 2011: Residential Technician, Community Mental Health, Lawrenceburg, Indiana Duties included taking clients on community outings by van or car and other group activities, assisting with the preparation and cleanup of lunch and dinner, passing medication, apartment inspections, and general interacting with clients.
2008-2009: Activity Director, Woodland Hills Care Center, Lawrenceburg, Indiana Duties included making monthly activity calendar that residents approved at the resident council; conducted a Bible-study class; participated in games and other entertainment, organized outings, planned and conducted parties; cooked for the men’s and women’s groups, worked closely with residents in one-to-one care; created care plans for each resident; completed admission and MDS paperwork; conducted continuous quality assurance; and published a newsletter.
2002-2007: Health Unit Coordinator St. Luke West Hospital, Florence, Kentucky Duties included making charts for surgeries, pre-admission testing, caring for private patients, conducting charges and discharges, creating spreadsheets to track nursing care, developed two positions: Same Day Surgery Coordinator and Pre-Admission Testing Coordinator.
1992-2003: Perinatal Data Operations Clerk and Health Unit Coordinator, Christ Hospital, Cincinnati, Ohio Duties included data entry for the Perinatal Unit; monthly statistics tracking for Labor, Delivery, Post-Partum, and Nursery; processed timesheets for 200 employees; coordinated with the Assistant Patient Care Managers; interfaced with Information Services; coordinated with Utilization Review with projects and patient information. promoted quality customer service. Worked as a nurse’s aide for 1 years on Post-Partum Unit.
1991-1993: Distribution Mailroom Clerk/ Secretary, Cincinnati State College, Cincinnati, Ohio
Duties included ordering supplies for the college, answering phones, sorting all types of mail, manage the small office, and coordinating work-study student’s schedules.
2004- Present Volunteer work for Boy Scouts of America. My son wanted to go to Cub Scouts and then I became a Wolf Den Leader, Bear Leader, Webelo 1 and 2 Leader, Tiger Leader, Advancement Chairperson, Outdoor Leader Coordinator, Treasurer, Summer Co-Coordinator, and Committee Chair. After both sons crossed over to Boy Scouts, then I became a Committee Member, Secretary, Advancement Chairperson, Helping with Scoutmaster Duties, District Trainer for Boy Scouts, Boy Scout Roundtable Staff member. In 2011 earned Cubber of the year award and the Spirit of Scouting awards from Council. In my years of scouting have had many trainings myself and now training others. Most proud of is taking the Wood Badge Course and earning my beads, which is equal to a boy earning his Eagle Rank.
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