Customer Service Representative

Sharita Price

Cincinnati, OH

***.*****@*****.*** - 513-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Service Representative

Prime Health Group - Cincinnati, OH - October 2016 to December 2016 Responsible for the scheduling of all the new patients, Providing referrals, handling complaints, Working with insurance providers, Chart observations and activities, Performs delegated or other specialized functions as well as educationally prepare all new patients over the phone and walk-in appointments. Customer Service Representative

Scherzinger Termite and Pest Control - Cincinnati, OH - May 2015 to June 2016 I was responsible for the scheduling of all the technicians appointments, i answer inbound calls, fax service agreements, checking web inquiries that are submitted from new customers and as well as generate repeat business.

Skills Used

I helped this company drive profits and improve their reputation through innovative customer service solutions, provided online and telephone interaction with customers and generate repeat business Office Custodian

Executive Management Services - Cincinnati, OH - April 2014 to January 2015 Responsible for the cleanliness of the clients offices inside the building. Time management for the job task. Organizing work areas for a better functional work flow. Universal Agent Representative

Cincinnati Bell - Cincinnati, OH - October 2013 to March 2014 Responsible for answering inbound calls of 30+ customers daily. I assisted with service installation, as well as faxing over orders and cancellations. Processed orders with all major credit cards and inserted in all personal updates.

Customer Service Representative

Convergy's - Erlanger, KY - October 2011 to January 2013 Worked with three departments.

Market Research: Outbound calling customer's inquiring about the products they we're using. EyeMed: Took inbound phone calls to assist customer's with information regarding their eye insurance. YellowPages: Took Inbound phones calls from Sales Reps. and customers working in ACRM making changes to customers YellowPage listings. Opened/Closing cases in Salesforce and creating WorkFlows. Assisted with training for new hire's.

Sales Associate

Shoe Carnival - Cincinnati, OH - June 2011 to October 2011 Assured excellent customer service serving as a Lead in the men's department. Helped to insure the needs of the customer's within a timely manner. Responsible for sales transactions and return/exchanges as requested. Keeping the cleanliness of the store.

File Clerk/Receptionist

Express Auto Transport - Cincinnati, OH - May 2008 to August 2008 Filed detail oriented documents and was accountable for processing and preparation. Created copies of documents to meet the needs of the truckers and the clients. Worked at the front desk greeting guest as they entered the building's property, as well answered the business line. EDUCATION

HighSchool Diploma in English, Spanish, Reading, Music, History, Math RiverView East Academy - Cincinnati, OH

2006 to 2010

SKILLS

Patience, Attentiveness, Clear Communication, Time Management, Goal Oriented AWARDS

Top Performers Club

July 2012

I was picked in recognition of my hard work and outstanding performance for the whole month of July. Top Lead

August 2011

I was picked in recognition of my ability to lead the men's department of the store. CERTIFICATIONS/LICENSES

Kentucky Department Of Agriculture

May 2016 to December 2017

Licensed in the state of Kentucky to apply pesticides.

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