Kasib Houston

Tech Supervisor

Norfolk, VA *****

ac2qpt@r.postjobfree.com

Service-oriented Help Desk Technician with 5 year of expierence in the technology field. Core competencies include Networking, Microsoft suite, and helping others with technical issues as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

WORK EXPERIENCE

Tech Supervisor

STAPLES - October 2012 to November 2013

Role-modeling superior customer service.

Maximizing sales in technology.

Motivating sells associates.

Train and mentor all associates.

Ensuring merchandise guidelines achieved and maintained. Tech Specialist

OFFICE DEPOT - Brunswick, GA - May 2009 to December 2012 Perform tech services on computers.

Answer all tech questions as pertains to computers, software, and electronical devices. Customer service.

Inventory management.

Weekly plan-o-grams.

Department Manager

OFFICE DEPOT - Brunswick, GA - December 2011 to October 2012 Role-modeling superior customer service.

Maximizing store sales.

Consistently motivating associates.

Understanding and using ARC-3 sales program while effectively coaching associates. Acting as Sales Leader during and outside of Depot Time. Ensuring merchandise guidelines achieved and maintained. Se ing weekly ads and executing price changes.

Train and mentor all associates.

Customer Service Supervisor

THE UPS STORE - New York, NY - September 2008 to May 2009 Packed and shipped customer's merchandise.

Controlled inventory and stock.

Sorted communications per appropriate venue.

Performed opening and closing duties when necessary including cash control. Stock Manager

THE CLARKS COMPANIES - New York, NY - February 2006 to June 2008 Process customer orders and received manifests.

Controlled inventory and stock.

Monitored email with sister stores for in/out stock flow. Security Specialist

OCS SECURITY - New York, NY - September 2004 to March 2006 Detect, Detour, and Report.

Computer Lab Technician

STATE UNIVERSITY OF OSWEGO - New York, NY - September 2000 to September 2004 Assisted students with programming and software questions. Supported Microsoft Office, Internet Explorer, and a variety of internally developed programs and tools. Programming tutor.

EDUCATION

CERTIFICATE in BA Computer Science

State University of Oswego - Norfolk, VA

2016

HIGH SCHOOL DIPLOMA in Math and Science

Manha an Center For Science and Mathematics

2004

SKILLS

MICROSOFT OFFICE (4 years), MS OFFICE (4 years), .NET (Less than 1 year), C++ (Less than 1 year), HTML (Less than 1 year)

ADDITIONAL INFORMATION

SKILLS

Microsoft Office. Proficient with Java/J2EE, C, C++, .NET, UNIX, Linux and HTML/Internet.

A+ Certified Customer and Personal Service

Computers and Electronics

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