Technical Support Engineer

CURRICULUM - VITAE

MUKTI RANJAN MOHAPATRA

***E, Kharavelanagar

UNIT-3, Near-Aurobindo Bhawan

Bhubaneswar-751001

Mobile: 737-***-****

E-mail: *****.*********@*****.***

CAREER OBJECTIVE

I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

AN OVERVIEW

Provide network monitoring of routers and other devices and resources at the SIFY Network

Control Centre.

Currently working with Sify Ltd., Bhubaneswar as Network Engineer to manage mission critical data centers and ISP infrastructure, NOC Operations and corporate technical support on 365X24X7 basis.

Experienced in Installation of Lease Lines, DS3, STM1, STM4, Router and Switch Configurations,

§Experienced in Troubleshooting lease circuits and Modem Installations

§Monitoring of Backbone, Gateway and Customer Leased lines.

§Expertise in Diagnosing Network Problems

§Handling all Infrastructure related issue for Network Operations.

CORE COMPETENCY

NETWORK ADMINISTRATION

§ Internet Technologies : Operation and maintenance of Internet Backbone Network (ISP Setup includes Cisco Routers, Switches, 3Com RAS, OFC Mux, Wireless broadband, Modems, Leased circuits and ISDN, Data Centre Operations and Infrastructure Management.

Implementing and supporting larger scale networks. Experience in handling,7206, 3825, 3725, 2811 series routers and 2950,2960,3550 switches

§Routing Protocols: RIP, IGRP, EIGRP, OSPF, BGP

§Network Management: SNMP, Trivoli tool, Wireshark tool, IPswitch what's up, Network scanner, WhatsUp Gold v8.0, Ethereal – Network Protocol Analyzer, Beaconware 4.3 (Sify Product)

ACL

VLAN

STP,RSTP,PVST,MSTP

§Cisco Firewalls (PIX 515e/525e, ASA 5510, 5520, 5550), Cisco WLCs.

§Juniper Hardware: Juniper router J Series (2320, 2350), EX Series Switches (EX-2200)

§Data center: CDR, NDR, BDR, Network Rack spacing and ‘u' count, analyze and recommendation for power and space requirements.

§Proficient in providing a high quality of technical services and maintaining maximum uptime for critical equipment.

§WORK EXPERIENCE

More than 7 years of experience in IT. I have proven my ability to work under pressure and to a tight time frame. I am flexible to work either in a group or independently in the pursuit of set goals

FACILITIES MANAGEMENT

Interacting with various vendors for sourcing products and solutions and for closure of calls of certain equipments, which are supported by them.

Maintaining an Asset database for the customers and update at regular intervals.

Tracking asset movements and ensuring software and hardware assets are within control.

Process implementation and adherence.

Work Experience-1 (On Payroll of Talent Maximus India Pvt Ltd)

SIFY Technologies Ltd

Location-Bhubaneswar

Duration-5 years 5 month

Designation NOC engineer

Roles and Responsibilities in SIFY:

Responsible for Managing Network Operation Centre.

Responsible for 99.9% Uptime of NOC.

Maintenance of ambient temperature, power and other accessories inside the NOC

Providing backend support to SIFY Global Corporate and Access customers

Commissioning & maintenance of Lease circuits, DS3 STM1 & STM4 Links between NOC locations.

Performing troubleshooting of network connectivity problems.

Responsible for Logical and Physical maintenance of SIFY IDC (Internet Data Centre).

Achievements:

Able to manage 99.9% Uptime of NOC, LL’s and DS3, STM1 Links.

Able to manage 99.9%Uptime of Customer servers Hosted in SIFY Data Center

Commissioning of Lease Line ckts, DS3, STM1 & STM4 links with perfection and provide them quality service.

Work Experience-2

Dimension Data India pvt Ltd (On Payroll of Sequel Mind Solution Pvt Ltd)

Location-Berhampur

Duration-2 years 6 month

Designation Network engineer

Client Name-Andhra Bank

Roles and Responsibilities in Dimensional Data Ltd:

Implementation, Installation, configuration and maintenance of Cisco Routers.

Monitoring all branch office of Andhra Bank from Zonal Office

Maintenance of leased Line,ISDN & VSAT link of Branch office

Day-to-Day troubleshooting of the Problems faced by the users.

Providing technical support, including identifying and resolving problems on their Leased line, ISDN & VSAT links for Andhra Bank CBS Solution.

Installation & configuration of Cisco IP phone.

Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool supplied.

Installation & configuration of router & switches for SBI new branch network connectivity.

Remote monitoring of links & Close co-ordination with Vendors/Service Providers for earliest resolution.

Asset management

Maintaining Asset Register, Asset inventory update & Asset Inventory reconciliation.

Work Experience-3

IBM India Pvt Ltd. (On Payroll of Info Services Pvt Ltd)

Location-Bhubaneswar

Duration-1 years 2 month

Designation Network engineer

Client Name- Bharti Airtel Limited Data Centre, Bhubaneswar

Roles and Responsibilities in Bharti Airtel Limited:

Providing technical support, including identifying and resolving problems on Cisco & juniper

Working in the data center, assisting with network capacity and high availability requirements.

Review all changes to network configuration for technical accuracy and impact and provide Multi-Protocol Network problem resolutions.

Routing related tasks included providing Cisco & Juniper router/switches Configuration and installation for Customer

Configuring EIGRP, OSPF and BGP. Configuring routing policy for BGP

Regular Manipulation of BGP attributes, using route-maps, access-lists community, as-path list.

Switching related tasks included implementing VLANS and configuring trunk on Fast/Gigabit-Ethernet interface / channel between switches.

STP & PVSTP Configuration on both Cisco and juniper Switch.

Configuring HSRP & VRRP under network level high availability and redundancy project

Cisco IOS upgrade for routers, switches remotely using TFTP.

Juniper Patch installation & configuration.

Implemented SNMP on Cisco & Juniper routers / switches to allow for network management.

Implemented traffic filters on Cisco routers / switches using Standard and Extended access-list.

Implementation of TCP/IP & related Services-DHCP & MAC binding of User system at Infobox.

Configuring E1 modem, FCD IP modem for E1 links.

Using network tools as WireShark/Ethereal for network traffic analyzing, IBM trivoli, IP switch what's up tools for network monitoring and network

Current Organization: Working for IBM India Pvt Ltd (On Payroll of Info Services)

Job Title : Network Administrator (10 th June 2017-Present)

Duration : June 2017 to till date

Client : TATA Communication Ltd, Bhubaneswar

EDUCATIONAL QUALIFICATION:

Exam Pass

Name of the Board/University

Year of

Passing

Division

% of Marks

H.S.C.

B.S.E. Odisha

2001

2nd

53 %

+2 Science

C.H.S.E Odisha

2004

3rd

32 %

BSC

Utkal University

2008

General

40 %

B.Tech

BPUT (Continuing)

Professional Qualification

Cisco Certified Network Associate

Hardware & Networking from NIHST

PGDCA from ISPL

Cisco Certified Network Professional (Continuing)

STRENGTHS

§Excellent Troubleshooting skills.

§Excellent communication, interpersonal and presentation skills.

§Excel in pressure situation.

§Team player with leadership skills.

PERSONAL DETAILS

Name : Mukti Ranjan Mohapatra

Father’s Name : Gouranga mohapatra

Date of Birth : 7th June 1986

Sex : Male

Religion : Hindu

Marital Status : Single

Nationality : Indian

Language Known : Oriya, Hindi, English

DECLARATION

I hereby declare that, the above written particulars are true to the best of my knowledge & belief.

Date : 6/SEP/2017 Signature

Place: Bhubaneswar Mukti Ranjan Mohapatra

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