Customer Service Technical Support

Moussa Diarra

Laurel, MD *****

*********@*****.*** - 240-***-****

Skilled Installation Technician with superb problem solving and multi-tasking skills. Self-direct and motivate worker who requires little to no supervision. Computer Technician with background in imaging, Microsoft migration tools, deployment, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seek challenging position with opportunities for expanding upon existing skill base.

Willing to relocate: Anywhere

WORK EXPERIENCE

Desktop Support Technician

TEKsystems - Hanover, MD - 2017-08 - Present

Erickson Life cycle Refresh Project

Imaging and configuring new computers

Upgrade from Windows 7 to Windows 10

Migrate users data

Deploy new computer to users

Installed software, modified and repaired hardware and resolved technical issues. Demonstrated professionalism and courtesy with customers at all times. Followed up with clients to ensure optimal customer satisfaction. IT Technician/ Audio Visual Technician

RENTEX INC - Philadelphia, PA - 2010-10 - 2016-08

- Philadelphia, ct

9701 lanham MD 20706

Installed software, modified and repaired hardware and resolved technical issues. Provide base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Set up and configured hardware and software on company equipment. Travel up to 500 miles to meet customers on location to handle hardware and software issues. Deliver on-site IT and AV technical support for up to 200 staffs. Set up staff workstations with PCs, Macs, phones and laptops. Demonstrate professionalism and courtesy with customers at all times. Follow up with clients to ensure optimal customer satisfaction. Desktop Support Technician

National Science Foundation (NSF) - Arlington, VA - 2012-04 - 201*-**-**** Wilson Blvd Arlington VA 22230

Identify and solved technical issues with a variety of diagnostic tools. Set up meeting and conference rooms

Set up and perform test activities.

Set up computers and network printers Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Restore data, operating systems, files, documents and drivers. Identified and solved technical issues with a variety of diagnostic tools. Shift Supervisor/ Barista

Starbucks - Takoma Park, MD - 2007-03 - 2010-11

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Memorized recipes for 50 specialty coffee beverages and seasonal offerings. Constantly expand personal knowledge of coffee styles and varieties. Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties. Open and close store make daily deposit to the bank. EDUCATION

Associate of Applied Science in Engineering Technology Prince George Community College - Largo, MD

SKILLS

AC, AC/DC, AUTOCAD, CIRCUITRY, CUSTOMER SERVICE

ADDITIONAL INFORMATION

SKILLS

Detail-oriented Brand development

System upgrades Remote access technology

Audio and video systems Risk mitigation and management System troubleshooting Network connectivity Iterative development knowledge Creative problem solver

AC/DC control circuitry AutoCAD 2004-7

AV and electronics repair Video Conferencing

Customer service expert Meeting room set up

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