OBJECTIVE

Looking for a position in a company that needs and values quality front-end technical and customer support service, and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.

PERSONAL INFORMATION

Nationality : Filipino

Birthdate : September 17, 1990

Gender : Female

Age : 27 yrs. Old

Civil Status : Single Religion : Christian

WORK EXPERIENCE

ENGLISH PARTNER INC.

IELTS Trainer Editor (Homebased)

Guangzhou, Guangdong China

July 2016 – August 2017

• Preparing students for the IELTS examination, in accordance with the course syllabus and materials.

To familiarize students with the format of the IELTS and help them develop effective examination strategies.

Marking and providing appropriate feedback to the students.

Responsible in correcting IELTS Writing Tasks of Chinese students.

SUTHERLAND GLOBAL SERVICES INC. HughesNet

Advanced Technical Support TIER 3

Embarcadero de Legazpi, Victory Village, Legazpi City

April 2015 – April 2016

Responsible in providing highest level of network technical support to tier 1 consultants to resolve customer’s issue.

Diagnosed and resolved technical hardware and software issues involving internet connectivity.

Provided answers to customers by identifying problems, researching answers and guiding them through corrective steps.

Handled trouble tickets with support interventions for urgent issues.

Identified and escalated priority issues per client specifications.

SUTHERLAND GLOBAL SERVICES INC. HughesNet

Customer Service Representative Billing and Technical

Embarcadero de Legazpi, Victory Village, Legazpi City

April 2013 – April 2015

Resolve Internet service and bill problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Prepare service reports by collecting and analyzing customer information.

Open and maintain customer accounts by recording account information.

Maintain financial accounts by processing customers' payment, refund and adjustments.

Build sustainable relationships of trust through open and interactive communication.

DIGITAL MINDS BPO SERVICES INC.

Online Marketing Agent Chat Support Data Entry Specialist

Bonot, Legazpi City

February 2012 – May 2013

Responsible in promoting and selling products and services through chat or e-mail.

Maintain client relationship for business and help the sales team in achieving target.

Perform functions such as data entry, data management and data retrieval.

Suggest, promote and guide clients on filing complaints, refunds, and replacements.

Converse with clients in a polite and professional manner.

Use discretion in providing information to clients.

Responsible for accurately entering data into the database.

Taking orders from customers and then entering those orders into a tracking system.

TRENDY PEOPLE CLOTHESHOPPE

Head Cashier Sales Assistant

Sorsogon City and Naga City Branch

May 2010 – June 2011

Receive payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered and assists customers with various questions typically related to the payment, account balance, or item(s) purchased.

Responsible for a well balance transactions and doing cash counting on daily sales.

Ensure high level of customer satisfaction through excellent sales service.

Maintain outstanding store condition and visual merchandising standards.

Manage point-of-sale processes.

Actively participates in the receiving of new shipments.

SPACE ZONE CYBER CAFÉ

Cyber Café Attendant

A. Bichara Silver Screens Bldg. Oro Site, Legazpi City

August 2009 – April 2010

Responsible for customer service assistance.

Ensure that users are welcomed, helped and provided with a safe and suitable equipped environment.

To help provide basic computer/Internet assistance, range of facilities to enable printing and scanning.

Proper daily records of operation.

Comprehensive account report after sales.

EDUCATIONAL BACKGROUND

2007 to 2009 – Tertiary Level

Bachelor of Science in Information Technology

Bicol University Main Campus – Legazpi City

2003 to 2007 – Secondary Level

Pag-asa National High School

Pag-asa, Rawis Legazpi City

1997 to 2003 – Primary Level

Pawa Elementary School

Pawa, Legazpi City

CHARACTER REFERENCES

Ms. Carmencita Sangreo

Supervisor – Sutherland Global Service Inc.

E-mail Add: ac2qk6@r.postjobfree.com

Contact No.: 091*-***-****

Mrs. Maria Christina Bergancia-Ranera

Colleague

Manager – Jollibee Foods Inc.

E-mail Add: ac2qk6@r.postjobfree.com

Contact No.: 091*-***-****

Ms. Cherry Braga

English Teacher Secondary Level – Pag-asa National High School

Contact No.: 097*-***-****

ERIKA SARAH M. ATOS

(Applicant)

Contact this candidate