Customer Service Data Entry
Resume:
OBJECTIVE
Looking for a position in a company that needs and values quality front-end technical and customer support service, and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.
PERSONAL INFORMATION
Nationality : Filipino
Birthdate : September 17, 1990
Gender : Female
Age : 27 yrs. Old
Civil Status : Single Religion : Christian
WORK EXPERIENCE
ENGLISH PARTNER INC.
IELTS Trainer Editor (Homebased)
Guangzhou, Guangdong China
July 2016 – August 2017
• Preparing students for the IELTS examination, in accordance with the course syllabus and materials.
To familiarize students with the format of the IELTS and help them develop effective examination strategies.
Marking and providing appropriate feedback to the students.
Responsible in correcting IELTS Writing Tasks of Chinese students.
SUTHERLAND GLOBAL SERVICES INC. HughesNet
Advanced Technical Support TIER 3
Embarcadero de Legazpi, Victory Village, Legazpi City
April 2015 – April 2016
Responsible in providing highest level of network technical support to tier 1 consultants to resolve customer’s issue.
Diagnosed and resolved technical hardware and software issues involving internet connectivity.
Provided answers to customers by identifying problems, researching answers and guiding them through corrective steps.
Handled trouble tickets with support interventions for urgent issues.
Identified and escalated priority issues per client specifications.
SUTHERLAND GLOBAL SERVICES INC. HughesNet
Customer Service Representative Billing and Technical
Embarcadero de Legazpi, Victory Village, Legazpi City
April 2013 – April 2015
Resolve Internet service and bill problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare service reports by collecting and analyzing customer information.
Open and maintain customer accounts by recording account information.
Maintain financial accounts by processing customers' payment, refund and adjustments.
Build sustainable relationships of trust through open and interactive communication.
DIGITAL MINDS BPO SERVICES INC.
Online Marketing Agent Chat Support Data Entry Specialist
Bonot, Legazpi City
February 2012 – May 2013
Responsible in promoting and selling products and services through chat or e-mail.
Maintain client relationship for business and help the sales team in achieving target.
Perform functions such as data entry, data management and data retrieval.
Suggest, promote and guide clients on filing complaints, refunds, and replacements.
Converse with clients in a polite and professional manner.
Use discretion in providing information to clients.
Responsible for accurately entering data into the database.
Taking orders from customers and then entering those orders into a tracking system.
TRENDY PEOPLE CLOTHESHOPPE
Head Cashier Sales Assistant
Sorsogon City and Naga City Branch
May 2010 – June 2011
Receive payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered and assists customers with various questions typically related to the payment, account balance, or item(s) purchased.
Responsible for a well balance transactions and doing cash counting on daily sales.
Ensure high level of customer satisfaction through excellent sales service.
Maintain outstanding store condition and visual merchandising standards.
Manage point-of-sale processes.
Actively participates in the receiving of new shipments.
SPACE ZONE CYBER CAFÉ
Cyber Café Attendant
A. Bichara Silver Screens Bldg. Oro Site, Legazpi City
August 2009 – April 2010
Responsible for customer service assistance.
Ensure that users are welcomed, helped and provided with a safe and suitable equipped environment.
To help provide basic computer/Internet assistance, range of facilities to enable printing and scanning.
Proper daily records of operation.
Comprehensive account report after sales.
EDUCATIONAL BACKGROUND
2007 to 2009 – Tertiary Level
Bachelor of Science in Information Technology
Bicol University Main Campus – Legazpi City
2003 to 2007 – Secondary Level
Pag-asa National High School
Pag-asa, Rawis Legazpi City
1997 to 2003 – Primary Level
Pawa Elementary School
Pawa, Legazpi City
CHARACTER REFERENCES
Ms. Carmencita Sangreo
Supervisor – Sutherland Global Service Inc.
E-mail Add: ***********@*****.***
Contact No.: 091*-***-****
Mrs. Maria Christina Bergancia-Ranera
Colleague
Manager – Jollibee Foods Inc.
E-mail Add: *************@*****.***
Contact No.: 091*-***-****
Ms. Cherry Braga
English Teacher Secondary Level – Pag-asa National High School
Contact No.: 097*-***-****
ERIKA SARAH M. ATOS
(Applicant)
Contact this candidate