Engineer Desktop Support

Jaya kumar.s

Phone:+91-903*******

E-MAIL: *******@*****.***

OBJECTIVES

I am seeking for challenging opportunities to effective utilization of my technical knowledge & skills to contribute to the growth of my organization and myself.

EXPERIENCE SUMMARY

Currently working as “Desktop support engineer” at Early Fashions private limited – Joined 15th September 2015 to till date

QUALIFICATION

B.Tech (Electronics and Communication engineering) from Jawaharlal Nehru Technological University in 2014 with an percentage of 63%

JOB PROFILE

Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.

Create and manage new users, email IDs etc, and resolve related problems.

Provide Software, Hardware, Network Support and Operating System support to all locations.

Internet access for the LAN through Proxy setting.

Responsible for all internet related security.

Configuring Microsoft outlook for user and troubleshooting Mail Problem.

Whole sole responsible for all kind of troubleshooting in internal software.

TECHNICAL PROFILE

Operating systems : Win2007/XP/2008.

Web & Domain Hosting :DNS and Application Server.

PROJECT DETAILS

Client: Multiple Clients.

Role in Project:Desktop Support Engineer.

Responsibilities:

Installing and troubleshooting various Operating Systems likeXP, Win7and Linux.

Antivirus Update/Monitoring tools management.

Checking Daily Backup’s.

Handled responsibilities of providing 24x7 networking support in production environment.

Monitor System alerts and Load balancers devices and processes.

Hands on experience on daily activities like User Management, Job Management and Process Management.

Managing nearly 40 desktops and 10 Laptops.

Schedule and perform maintenance and system upgrades of network infrastructure.

Provide software and hardware support to local and remote users over the phone and e-mail..

PERSONAL DETAILS

Father’s Name : S.Venkata narayana reddy

Date of Birth : 05-05-1992.

Gender : Male

Language Known : English, Telugu.

Marital Status : Single.

Nationality : Indian.

Residential Address #1A/9, AnnaporneswariNilya, Krishna Reddy compound,

16th cross,20thmain,Venkateswara Layout, BTM 1st Stage,

Bang-560068.

.

DECLARATION

I hear by declare that all the above details are furnished by me and all are true to best of my knowledge.

Place : Bangalore.

Date : Jaya kumar.S

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