Administrative Assistant Customer Service

KIMBERLY A. ALLEN

*** ***** ***** ******, **********, OH 45215

Tel: 513-***-****

***************@*****.***

I am seeking a career change looking to start a new career.

Seeking an entry-level, on the job training or a full-time permanent position in

which I can combine my current skills with new skills.

As I stand true to the skills I have acquired as an LPN I am looking to move into a different direction in my life. I have five years experience as an administrative assistant in these positions I done filing, insurance claims, workmans compensation, on-call, front office, complaint officer, scheduling, multi-phone lines, billing/coding and medical records. I also have five years experience as a telemarketer in this position I done cold as well as scheduled calls, complaints and customer service. I have computer experience as well as cash handling and data entry experience. I am looking to combine these skills and my current skills from the healthcare industry also learn new skills I am interested in furthering my education in order to reach my goal in starting a new career. I am looking for a fresh start. I am a LPN with extensive experience working with psychiatric/dementia and elderly patients in residential homes. Provides quality care, based on high standards of professionalism and compassion. Excellent empathy skills and dedication to patient welfare. Excellent communication with physicians, co-workers and patient families. As my resume reflects I have been in the healthcare field for over twenty years combined with my previous positions and experience although I love the industry I am looking to either pursue new direction in the industry or take on a new direction altogether in life I am open to new options.

EXPERIENCE

Front/back office experience

Workmans Compensation

Scheduling

Billing/coding experience

Medical records experience

Home Health Aide scheduling experience

Recording vital signs

Injections, enemas

Catherization

Wound dressing and management

Phlebotomy Technician

Feeding assistance

Personal hygiene and dressing

Documenting health history

Clerical duties

Electronic charting

Medication administration

Trachea care

Diabetes care

PROFESSIONAL EXPERIENCE

Oakridge Post Acute Rehabilitation, Cincinnati, OH (2016-2017)

Licensed Practical Nurse

Brookwood Retirement Community, Cincinnati, OH (2015-2015)

Licensed Practical Nurse

Oak Pavilion Nursing Center, Cincinnati, OH (2013-2014)

Licensed Practical Nurse

Recorded condition and nursing requirements of residents.

Supervised teams of STNA's.

Assigned nursing staff according to patient needs and nurse capabilities.

Liased with physicians /administered medication, treatments as prescribed.

Documented treatment plans and procedures in accordance with regulations.

Monitored stocks of medical supplies.

Liased with other nursing departments re patient treatments and therapies.

Assigned with emergency response to sudden patient illness.

Administered massages / alcohol rubs.

Assisted residents with self-care techniques

Spent quality time with residents providing compassionate support and understanding.

Medical Assistant Experience

Scheduling

Registration

Administrative Assistant

Front/Back office

Apply and remove cast

Remove sutures and staples

Post-op and pre-op orthopedic care

Phlebotomy Experience

Five plus years as an independent contractor performing phlebotomy

Travel

Venipunctures

Administrative assistant

Urinalysis

Life insurance examination and questionare

EKG’s

Clerical duties

Currently I am a stay at home Mom I was working as an agency nurse until August of 2017 to fill my employment gap. In the past I was a full-time student at University of Cincinnati, Raymond Walters Campus in Blue Ash, Ohio until I made the decision to return to work full-time.

EDUCATION & LICENSURE

Diploma in Practical Nursing

Brown Mackie College, Cincinnati, OH

IV certification

Licensed by the Ohio State Board of Nursing

Associates Degree in Medical Assisting

Ivy Tech Community College, Richmond, IN

Registered Phlebotomist

Ivy Tech Community College, Richmond, IN

Diploma in General Studies

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