Customer Service Security

Objective

Give quality customer service, complete all tasks on time, make sure tasks are done correctly, be part of a team with growing potential and exceed all standards required for position.

Personal Summary

Energetic, motivated, hardworking, and responsible. Experience working in a fast paced environment. Possess a burning desire to do better and to establish a career with a company that values loyalty and commitment.

Education

Belleville East High School, Belleville, IL

Experience

Armed security officer

03/2017 - current

Whelan security

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances, monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons, Circulate among visitors, patrons, and employees to preserve order and protect property.

Mobile Supervisor

02/2016 - 03/2017

Yale Law Enforcement, Belleville, IL

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances, monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons, Circulate among visitors, patrons, and employees to preserve order and protect property

Customer Service Advisor/Sales 04/2015 – 10/2015

Valvoline Instant Oil Change, Belleville, IL

Responsible for delivering exceptional customer service experience through education of vehicle preventative maintenance. Greets customers as they drive onto the lot, presenting oil change options and additional services based on manufacturer recommendations. Handle cash transaction and end-of-day reconciliation. Opens and closes the shop according to written company guidelines.

Cashier 12/2014 - 04/2015

Dairy Queen, Belleville, IL

Provides excellent customer service by politely greeting all customers upon them entering the restaurant. Takes menu orders, completes money transactions, answers questions about menu items, services and policies. Transfers orders to the kitchen to ensure proper preparation. Clean work area, lobby and restrooms according with store policy. Keeps track of a cash drawer and ensures it is balanced at the end of the shift.

Cashier/Cook 01/2014 - 04/2014

White Castle, Collinsville, IL

Give great customer service, make sure guests are happy with service, handle cash properly, keep work area, lobby and restroom clean. Ensures the cash register is balanced correctly before, during and at the end of each shift. Monitors orders and ensures their prompt delivery. Inventory and restock supplies, when necessary. Up-sells in-store promotions, when applicable.

Cashier 05/2013 - 05/2014

Hardee's, O'Fallon, IL

Responsible for the daily balancing and reconciling of cash office account/s. Provides great customer service and ensures that guests are satisfied with the service provided. Maintain the appearance of the showroom, work area, lobby and restrooms. Ensures end-of-day register transactions are accurate at the end of each shift.

References provided upon request

References

Sabrina Luttrell

Site Administrator, Health Net Federal Services

31 Broadstone Drive, Fairview Heights, IL 62208

Work: 618-***-**** Cell: 618-***-****

Stanley Franklin

President of East St. Louis NAACP

4261 Woodfield Place, Belleville, IL 62226

Cell: 618-***-****

Keyonna Franklin

Manager, Burger King

9 St. James Ave, Swansea, IL 62226

Cell: 618-***-****

Contact this candidate