AMANDA ELISE DYALS

ac2qgh@r.postjobfree.com

352-***-**** 352-***-****

**** ** **** ***** #***

OCALA, FL 344774

EXPERIENCE

CRACKER BARREL- SERVER

Nov 2016/July 2017

Ocala, Fl

Prepares room for dining by clothing tables and setting decorations, condiments, napkins, service plates, and utensils. Protects establishment and customer by adhering to sanitation and safety. Helps them select food and beverages by presenting menu;suggesting courses; answering food preparation questions with excellent verbal communication skills and providing daily specials. Transmits orders to kitchen by recording customers choices. Keeps kitchen staff informed by noting timing of meal progression. Serves orders by picking up and delivering HOT food with condiments. Observes dining process. Maintains table setting by pre-busing table as completed; replenishing utensils; refilling water glasses; being alert to customers other needs or requests. Resolving any conflicts with professionalism. Obtains revenues by totaling charges; issuing bill,entering information into computer system thoroughly, delivering payment;for check out process.Cheerfully inviting customer back and building a client relationship. Contributes to teamwork by working expo window at all times, offering help to other team members to assure excellent customer service.

MURPHY'S OYSTER BAR- SERVER

Apr 2015 / Dec 2015

Ocala, Fl

Performed guest service in the dining room by making sure that tables are cleaned and ready for the next guests. Cheerfully serving guests by offering them assistance in ordering their food. This is done by having a thorough knowledge of all menu items and how these are served to meet their satisfaction above & beyond their expectations. Persistence energy level, selling (up selling) to customers requests, running food, pre-busing tables, checking back to make sure all drinks are filled before food is delivered, communication with kitchen staff on timing of appetizers, main course delivery to table. Observes dining process to assure quests are enjoying their meals & to see if there is anything else they may need. Running food for other team members. Available @ expo window at all times performing excellent teamwork. Always available to lend a helping hand. Using general math skills, verbal communication, excellent customer service, resolving conflict, checking out customers presenting payment & returning correct change or credit card slips. Organize extra copy for end of shift check out process, entering all orders adjustments, etc into computer system without errors.

TERRY'S PLACE - SERVER

Jan 2015 / Jul 2015

Ocala,FL

Performed guest service in the dining room by making sure that tables are cleaned and ready for the next guests. Cheerfully serving guests by offering them assistance in ordering their food. This is done by having a thorough knowledge of all menu items and how these are served to meet their satisfaction above & beyond their expectations. Persistence energy level, selling (up selling) to customers requests, running food, pre-busing tables, checking back to make sure all drinks are filled before food is delivered, communication with kitchen staff on timing of appetizers, main course delivery to table. Observes dining process to assure quests are enjoying their meals & to see if there is anything else they may need. Running food for other team members. Available @ expo window at all times performing excellent teamwork. Always available to lend a helping hand. Using general math skills, verbal communication, excellent customer service, resolving conflict, checking out customers presenting payment & returning correct change or credit card slips. Organize extra copy for end of shift check out process, entering all orders adjustments, etc into computer system without errors.

SHANDS @ UF - REVENUE CYCLE SPECIALIST

Sep 2001 / Jan 2015

Gainesville,Fl

Patient-focused Revenue cycle specialist 14 yrs. experience with medical billing, coding and office management. Reliable multi-tasked with internal medicine and surgery & all other specialties. Ambitious worker seeks an administrative role in a hospital or private practice. Advanced medical terminology knowledge. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Accounts receivables by performing established financial processes that enable and expedite the billing and collection of professional services. This includes: billing medical claims according to Federal/Managed Care rules, regulations and compliance guidelines, patient account research and resolution, insurance verification and benefits determination, identification of reimbursement issues, resolution of credits and issuance of refunds, identification of payment variance invoices,posting payments, follow up and resolution of denied claims. Working knowledge of CPT, HCPCS,ICD-9 ICD-10 coding and Federal/managed care rules and regulations preferred. IDX-EPIC- EMR All Microsoft word, Microsoft office,Pdf,Epic, & Excel knowledge. Excellent communication, organization and problem-solving skills. Comfortable discussing and collecting money and discussing financial matters with patients/payers in a professional manner. The ability to multi-task, prioritize responsibilities, problem solver and achieve assigned tasks successfully within quotas.Trained all new employee's.

EDUCATION

VANGUARD HIGH SCHOOL - 1996 Diploma - 4.0 GPA - Golden Seal Scholarship - Honors graduate

SKILLS

Results-oriented Quick learner, Computer proficient Microsoft Office, Word, Excel, EMR, Power point, Outlook, All insurances websites ex:Availity,Medicare Spot, United healthcare etc. File/records maintenance, Reports generation, analysis Financial records and processing Training and development Customer Service, Accounts Payable/Receivable, Excellent Team player/Leader with positive attitude Supervisor & Training Ability.

References:

Michelle Smith 352-***-****

Gene Liles 352-***-****

Sherlene Michaelis 352-***-****

Thomas Crittenden 352-***-****