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Manager Customer Service

Location:
Tampa, FL
Posted:
October 12, 2017

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Resume:

Garrett Worthington

E-mail: ac2qfp@r.postjobfree.com

Phone: 813-***-****

CAREER OBJECTIVE

A Rewarding and Challenging Management Role with an Amazing Company

SKILLS & ABILITIES

Proficient in Financial Statement Analysis

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Hiring Processes

Termination Processes

Employee Evaluations

Managing Project Quality

Scheduling

Managing Profit & Loss

Managing Operating Budget

Weekly/Monthly Billing

EXPERIENCE

April 2014 – June 2017 APPEARANCE GROUP, Inc. Tampa, FL

Station Manager

The Station Manager is responsible for successfully managing all aspects of the station operation. Directs and coordinates activities of workers engaged in providing services to customers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Interviews, hires & trains new employees. Manages preparation of work schedules and monitors work performance. Manages ordering of supplies & maintenance of equipment.

April 2013 – April 2014 APPEARANCE GROUP, Inc. Fort Lauderdale, FL Station Manager

The Station Manager is responsible for successfully managing all aspects of the station operation. Directs and coordinates activities of workers engaged in providing services to customers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Interviews, hires & trains new employees. Manages preparation of work schedules and monitors work performance. Manages ordering of supplies & maintenance of equipment.

April 2012 – April 2013 APPEARANCE GROUP, Inc. Wilmington, DE

Station Manager

The Station Manager is responsible for successfully managing all aspects of the station operation. Directs and coordinates activities of workers engaged in providing services to customers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Interviews, hires & trains new employees. Manages preparation of work schedules and monitors work performance. Manages ordering of supplies & maintenance of equipment.

May 2006 – April 2012 APPEARANCE GROUP, Inc. Wichita, KS

Detail Technician/Lead/Assistant Manager

Detailing high end luxury aircraft as well as hands on interaction with various clients. Perform cleaning tasks on/in/around corporate and or commercial aircraft. Execute labor intensive work including machine polishing of brightwork, paint polishes and sealants, as well as duties involving the cleaning of passenger cabins, lavatories, cockpits, and aircraft exteriors.

February 2005 – March 2006 Chili’s Wichita, KS

Bartender

Provide an enjoyable bar experience for every Guest. Being visible behind the bar always to assist Guests and Team Members. Possess up-to-date knowledge of all food, liquor, beer, wine, and retail offered. Provide responsible service of alcoholic beverages.

April 2004 – December 2004 PF Chang’s Wichita, KS

Bartender

Part of the hospitality team where serving delicious Asian-inspired cuisine in a vibrant bistro atmosphere. From welcoming and engaging guests to keeping things organized and clean, the hospitality team members take pride in providing exceptional service to every guest, every visit.

August 1999 – April 2004 Amarillo Grill Hutchinson, KS

Manager

Coordinate the entire restaurant operation, including front-of-house and back-of-house. Deliver superior guest services and ensure absolute customer satisfaction. Respond efficiently to customer complaints. Enforce and offer the best quality of products possible. Organize and supervise shifts. Appraise personnel’s performance and provide feedback to keep them upbeat and productive. Estimate consumption, forecast requirements and maintain inventory. Track compliance with sanitation and safety rules and regulations. Control costs and cut waste. Successfully promote and publicize the brand. Nurture a positive working environment and lead by example as restaurant supervisor.

Track operations and start corrective actions.

EDUCATION

Wichita State University

Wichita, KS - 2006

Bachelor of Business Administration in Finance

US Army

January 1991 – April 1993

Active Duty

6306 Lakes Divide Road, Temple Terrace, FL 33637



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