Sales Customer Service
Resume:
Harold J. Williams, CRL (Jim) * of *
Greenwood, Indiana 46143
**************@*******.***
PROFESSIONAL SUMMARY
Has years of experience as second generation, Certified Registered Locksmith. Has experience in Product Support, Technical Sales, Commercial Door Hardware, Egress Solutions and Access Control and Security, construction tools and blueprints and schematics. Specializing in low voltage electronic hardware applications both new construction and retrofit. Has impressive work history and is experienced in Facilities Maintenance as sub-contractor, operations manager, field supervisor, training instructor and product consultant with expert knowledge in Best Cores and Keys, Schlage Hardware and construction trades.
In most recent years has been involved in manufacturing and product distributorship as Commercial Installation Manager and Technical Sales Representative. These positons have offered valuable customer service experience and increased job skills.
Is fit and healthy with a positive attitude and plans to work another 10 years. Is self-motivated with high energy, passionate, persistent and detail oriented seeking full-time opportunity offering many professional skills and should not be overlooked.
EXPERTISE INCLUDES
Management and Supervision skills in all phases of business and detailed product knowledge
Proficient in daily business computer applications including Microsoft Suite, Outlook, Word, Excel
Experienced in Access Control, Card Access, Egress Solutions, Life Safety and Security Measures
Professional Quotes, Purchase Orders, Purchasing, Invoicing, Sales Proposals and Contracts
Technical and Professional knowledge with ability to research, analyze, evaluate products
Ability to use inspection tools for measurements and documentation to blueprints and schematics
Mentally decisive with the ability to administrate problem resolutions with little supervision
Ability to clearly and concisely communicate technical information to non-technical users
Offers strategic planning, organization, team spirited with excellent oral and written communication
Ability to effectively present ideas and concepts with strong interpersonal skills
Accountable to goals, objectives with excellent customer service attention
Ability to assimilate detailed information and recommend course of action to be taken
PROFESSIONAL EXPERIENCE
Security Lock Distributors - Commercial Building Hardware Sales
October 2016 to April, 2017
National Technical Sales Representative
- Offer technical assistance and sales of products and installation recommendations
- Answer and respond to purchase orders, sales, quotes and orders by phone and email
- Issue product warranty RMA’s and UPS call tags for defective products
- Search inventory using ERPone Software
- Verify warehouse to assure products in stock as needed for fastest delivery
- Respond by phone and email to follow up on all sales opportunities
Harold J. Williams, CRL (Jim) 2 of 2
Greenwood, Indiana 46143
**************@*******.***
Dealers Wholesale - Commercial Door Hardware / HM Doors / HM Frames / Wood Doors
March 2015 to September 30th, 2016
Commercial Installation Manager, Sales
- Manage installation team of four and schedule daily / weekly jobs
- Ready all job materials and price all commercial installations
- Record and maintain time cards
- Take calls for sales and problem resolutions
- Attend and interact in weekly production meetings and on-site construction meetings
- Quote all commercial job installations and specify hardware materials
- Reply to email questions, concerns and follow ups
- Maintain and resolve all commercial warranty issues
- Perform field duties and respond to sales opportunities
Locktricity/LockSmith School Inc., Indianapolis, IN
January 1982 to December 2014
Manager of Operations, Chief Instructor, CEO
- Chief instructor over all course manuals (4) as written for Locksmith School Inc.
- Manage work orders and job completion forms; work directly with Building Facilities personnel in coordinating installations and time lines for all contract installations
- Management and Supervisory skills that are required to manage people as a business owner
- Delivering estimates, invoices, billing, purchase orders, change orders and purchasing
- Respond to e-mail and phone messages pertaining to potential students and prospective jobs
TECHNICAL SUMMARY
Hardware / Platforms: Windows 7, 10 Software / Applications: Microsoft Office (Word, Excel), Outlook E-mail, Thunderbird, Power Point, Nova Invoices & Estimates Pro, Purchasing Advantage, ERPone
EDUCATION
Purdue University, West Lafayette, IN Indiana University, Bloomington, IN
Indiana University Purdue University at Indianapolis, IN
TRAINING CERTIFICATES
CPR Certification, NFPA 101 Life Safety Codes, 40 Hour OSHA
Designation, Certified Registered Locksmith - Associated Locksmiths of America
Fundamentals of Electricity and Electronic Access Control - Lockmasters, Inc.
Von Duprin Door Hardware and Exit Devices – Von Duprin Factory Training
Door Hardware Institute, seeking credential as EHC (Electronic Hardware Consultant)
ORGANIZATIONS
MICCS member
Door Hardware Institute member
Associated Locksmiths of America
Contact this candidate