Technical Support Management

Todd K. Beverlin

**** * ***** **. ****: 303-***-****

Thornton, CO 80602 Cell: 303-***-****

*********@*****.***

Objectives: Seeking a position with responsibilities and challenges where my skills and experience will be utilized for both company and personal growth.

Summary of Qualifications

Sixteen years experience in IT and Telecommunications administration.

Superior knowledge in Local Area Networking, ranging from computer networks, terminals, and processing equipment.

Excellent understanding of Microsoft Windows, RedHat Linux, Solaris UNIX, and Office Suite.

Skilled in testing software for automated libraries used for data storage.

Outstanding communications skills with the ability to work independently, as a team, or as a work supervisor.

Possess Top Secret Security Clearance, SCI Eligible. Education

2004-2010 Regis University Denver, Colorado

Bachelor of Science Degree in Business Administration (Magna Cum Laude)

Radioman/Information Systems Technician Class A School -Specialized school in telecommunications and information systems.

Professional Experience

February 2010 – September 2017 Oracle Inc.

System Administration Professional

Duties include performing engineering research, design, and development activities resulting in the management of software imaging servers that include WDS (Windows Deployment Services), Kickstart

(RedHat Deployment Services), and Jumpstart (Solaris Deployment Services). Ensure the day-to-day management of local area networks to include, Cisco switch management, antivirus management, Microsoft update management, KVM/IP management, Wiki design, and various software applications used to support a test lab environment. Ensure all software installs meet licensing agreements. July 2003 – Present United State Navy Reserves

Information System Technician Chief Petty Officer

Directly manage 14 personnel as the Command Career Counselor for US Northern Command. Directly assisting the Officer in Charge and Senior Enlisted Leader with all matters concerning personnel. Provided guidance, off-duty education services and overall career development support for command personnel. Processed, tracked, reviewed and edited correspondence prior to release and submission for signature. January 2006 – February 2010 Sun Microsystems Inc. Lab Operations

Duties included managing the day-to-day operations for test labs. Provide strategy and planning for consistent policies and procedures for the test lab. Monitor, control, and repair various types of data libraries, data drives, Ethernet/fibre switches, servers, and desktop computers. Review and recommend upgrades in lab infrastructure and technology to maintain maximum efficiency. Document and maintain lab topology including connectivity of all test stations and target equipment. April 2003 – January 2006 Storage Technology Corporation Engineering Technician II

Duties included following established procedures, conducting tests, and operating and adjusting test equipment and tools. Perform basic troubleshooting. Record test data and perform basic computations for analysis. Perform electrical and mechanical tests using diagnostic test programs and/or established procedures and practices. Perform investigations and troubleshooting of malfunctions. November 1998 – November 2002 United States Navy

Information System Technician Second Class

Worked as a Telecommunications Supervisor and Local Area Network Administrator while onboard the USS Fort McHenry (LSD43). Managed the Telecommunications Center as well as provided technical support for Local Area Networks.

References: Available upon request.

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