Engineer Technical Support

**** ******** ****. ****** ** *****

Cell: 501-***-****

Email: *******.********@*****.***

Objective:

To secure a technical job while contributing quick learning abilities and a very strong work ethic.

EMPLOYMENT HISTORY

Network Engineer June 2015 till date

Windstream Telecoms, LITTLE ROCK, AR

●Designed step-by-step work instructions for network change activity to upgrade as well as provision for new services. (such as IPTV, H.248, MGCP) in various regions to compete directly with major service providers in the areas.

●Coordinate with other engineering and operations groups to accomplish goals within SLA.

●Engineer optimal solutions to improve design procedures and mitigate risk.

●Executed network changes during the maintenance window to improve network infrastructure.

●Perform cost saving measures by decommissioning old infrastructure from the network.

●Troubleshot network wide outages.

●Provide technical support for third party customers riding on WINDSTREAM Backbone links.

●Provides work leadership to less-experienced network personnel.

Technical Support Engineer June, 2014 –June, 2015

Alcatel Lucent Plano TX

●Responsible for the accurate testing, identifying, repairing, resolving and documenting end user technical issues regarding network/desktop support, printers and LAN cable drops.

●Responsible for the deployment & break/fix of workstations.

●Deployed and supported Checkpoint security VPN.

●Categorize and prioritize end user support requests and service requests.

●Hands on role where expected to provide IT support services to the business community ensuring that all requirements are met within agreed service targets.

●Troubleshooting and resolving software issues remotely; Microsoft Lync, Outlook, Excel, VPN, and Active directory issues.

●Performs in adherence to Service level Agreement and key performance.

IT Support & Services Engineer January, 2013 – March, 2014

Allied Computers Limited, Lagos, Nigeria

●Installation, configuration of desktops, laptops, printers and scanners

●Repair and Maintenance of desktops, laptops, printers and scanners.

●Performed Configuration and Troubleshooting of LAN.

●Completed several data center projects from the Installation of Windows server, Racking and cabling for clients.

●Competed several printing solutions for clients.

●Designed Order of Purchase, negotiated with vendors and engaged logistics department for deliveries.

●Installed and Supported software and antivirus issues.

●Responsible for procuring goods from OEM (HP) and distributors/ Vendors

●Responsible for comprehensive report on ordered goods.

●Determining which computers and accessories best suits customers’ goal.

NOC Incident Engineer (March, 2011 – October, 2012)

Digital Communications Company, Lagos, Nigeria

●Performs break and fix on Network outages.

●Documentation of fault calls by creating a ticket for each fault call.

●Categorize and prioritize fault calls.

●Troubleshoot and resolves network outages.

●Monitor alarms, categorize and dispatch to concerned group.

●Monitors network bandwidth using Network Monitoring tools.

●Receives incoming calls and open or update existing ticket.

●Configure Radios and VSATs before sending to site.

●Monitors Network alarms using some monitoring and analytical applications.

Skills:

LAN, WAN, OSPF, BGP, VPN, STP, TFTP, Encryption, Antivirus, Data center, T1’s, DS3’s Fiber, DSL, VDSL, HDSL, scripting Ticketing system.

Technologies:

Cisco routers & switches, Alcatel-Lucent, Redback and Juniper routers & switches, Adtran and Calix DSLAM, Cisco AnyConnect client VPN, Endpoint Checkpoint VPN.

EDUCATION

Achievers University

Bachelors of Science in Computer Information Systems

September 2012

University of Arkansas Fayetteville

Masters of Science in Operations Management

August 2016-February 2018.

CERTIFICATION:

CCNA (Routing and Switching)

March 2017 – March 2020

Contact this candidate