Customer Service Management

PERSONAL INFORMATION

siewe Mangwa Stell *********@*****.**.**• 281-***-****

***** ****** *** ****** ****** MD.

PROFESSIONAL PROFILE

I hold a Master of Management from Vrije University Brussels, Belgium. I am an excellent team player with strong work ethics, good attention to detail, great communication skills, customer service skills and ability to learn in a fast paced environment.

HIGHLIGHTS OF QUALIFICATIONS

Master’s Degree in Management.

Bachelor of Science in women and gender studies and sociology and anthropology

EDUCATIONAL PROFILE

2012-2016: Vrije University of Brussels Belgium, Masters of Management.

2005-2009: University of Buea, BSc in women and gender studies.

1996-2001; G.S.S BONJONG General Certificate of Education Ordinary Level.

2001- 2003: GHS limbe General Certificate of Education Advanced Level.

RELEVANT EXPERIENCE AND SKILL

Helped to maintain systems and provided overall support to internal and external customers.

Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution architecture, and supported implementation of new features and system upgrades.

Prepared reports by collecting, merging, analyzing, and summarizing information.

Fielded incoming requests via email, telephone, and in person, to ensure timely and effective resolution of end user issues.

Provided support in the operations of the device collection business, from customer quote creation, to shipping, to device collection to payment.

Partnered with internal and external team members to implement process that reduced non value added network shipping costs by an average of 60% monthly through thorough analysis, process management and team leadership.

Top-level strategizing, forecasting and budgeting that assisted in allocating resources and planning performance.

Translated data from multiple sources into useful information for strategic decision making.

Instructed an advanced MS Excel class in an effort to advance the skills of employees.

Collaborated with IT department in conceiving and building online tool for data collection

Review and modify standard programs appropriately when needed.

Applied internship

October 20016- December 2016: Vrije University Brussels, Belgium

Reviewed statistical programming and data management documents generated by colleagues.

Developed close working relationships with other members of the team

Collaborated with supervisors and other group mates to provide input to statistical analysis plans.

Provided statistical and data management input into protocol development.

Created Statistical Analysis Plans for assigned projects

REFERENCE PERSONS

Prof. Elvira Haezendonck

(prompter)

Vrije Universitiet Brussel

Faculty of Economic and Social Science

and Solvay Business School

An Hutjens

(Co-promoter)

Vrije Universitiet Brussel – Belgium

Faculty of Economic and Social Science and Solvay Business School ********@***.**.**

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