Customer Service Representative
Resume:
OBJECTIVE
Receptionist
SUMMARY OF SKILLS
Dealing competently with customer inquiries and booking appointments.
Strong numerical and analytic skills.
Self-motivated individual and an efficient team player.
Adaptable and a quick learner.
Proficient in Microsoft Word, Excel and PowerPoint.
Knowledge of EMR, Real View/Steris
and Dentrix, Peace, ECM, Fiserv.
Effective time management skills.
Trained in CEB Effortless Customer Experience.
Smart Serve Certified.
WORK EXPERIENCE
Customer Service Representative: SinglePoint Energy Call Center Toronto, ON (2017)
Demonstrated technical aptitude utilizing client record keeping programs and payment systems.
Presented strong communication skills by resolving billing inquiries and explaining
company policies.
Trained in CEB Effortless Experience Capabilities Builder to provide effortless customer experience
through active listening and adaptability to different personality types.
Customer Service Representative: LCBO Toronto, ON (2016)
Evaluated various forms of government identification cards and behaviorism
of customers to ensure they were fit to purchase alcohol.
Handled cash, credit, and debit transactions.
Merchandised and faced the store to be aesthetically appealing every night.
Grocery Clerk: Farm Boy Whitby, ON (2016)
Created rapports with each customer while working at an efficient pace.
Memorized entire produce, bakery, and meat departments’ lists of product codes.
Scanned and bagged customer's groceries.
Royal Canadian Realty Brokerage: Receptionist(Co-op Position) Mississauga, ON (2014)
Booked appointments for sales agents.
Organized paperwork, documents, and computer based information.
Greeted customers and maintained the front desk area.
Cashier: McDonald’s Toronto, ON (2014)
Took orders and handled debit, credit and cash transactions.
Employee of the Month December 2014.
Track record of over-achieving quota for obtaining charity donations.
Sales Associate: Aldo Shoes Toronto, ON (2012)
Up-sell and cross-sell merchandise individualized to each customer's preferences.
Upheld merchandising and store cleanliness standards.
Provided training to new recruits on handling cash, and following rules
and ethics to work efficiently.
EDUCATION
Durham College-Dental Hygiene Oshawa, ON (2014-
2016)
Booked appointments for clientele for clinical care sessions.
3.6 GPA
Studied EMR
Experienced with all segments of care planning.
Conducted thorough medical history assessments and clinical assessments.
Accurately documented all clinical findings and records of care using appropriate abbreviations.
Implemented care and delegated personalized regimens to fit each client's unique needs.
Georges Vanier Secondary School Toronto, ON (2010-2013)
Graduated.
Extracurricular activities: stage crew, student ambassador, and on the volleyball team.
Honor Roll student in grade 8-11.
2010-Present
REFERENCES
Contact
Relationship
Position
Contact Number
Location
Gustavo B.
Co-worker
Supervisor
SinglePoint Energy
North York
Arwin W.
Co-worker
Supervisor
Aldo Shoes North York
Christian C.
Co-worker
Manager
McDonald’s North York
Merlinda S.
Co-worker
Supervisor
Farm Boy
Whitby
Mostafa D.
Co-worker
Manager
Royal Canadian Realty Brokerage
Mississauga
Grant D.
Co-worker
Manager
( *Store # must ask for him specifically)
LCBO
Scarborough
Contact this candidate