Engineer Manager

STEPHEN CHAN

***** ********** *******, ************, ** 20878 240-***-**** **********@*****.***

OBJECTIVE

A position in LAN-WAN virtualization networking where I can apply my knowledge and experience to the organization’s goals in technologies and services provided.

EDUCATION & CERTIFICATIONS

M.S., M.I.S. Bowie State University, Bowie MD Dec 1987

B.S., Comp. Sci., University of Windsor, Ontario, Canada May 1985

MCSE+I Certified-MCP#1209420 (September 1999); Novell CNA); SUN Microsystems Administration (July 2000)#- 102******** (January 1997

Oracle 7.0 DBA (July 1997); Oracle 8.0 OCP DBA training (August 2000); EDS Advanced SE Training – PC LAN overview, Client- Server Technology, Presentation Techniques, Unix shell programming and administration and configuration of Bridges and Routers (October 1994); ); SUN Microsystems Administration (July 2000) PEOFESSIONALWORKING EXPERIENCE

IT Desktop/Administrator-Amarex, Inc. Germantown, MD 2/2016–12/2016

Worked on administrating systems for FDA compliance to deliver and configure services for office and remote users from Acronis encrypting SSD drive, Dell SonicWall VPN access, 3CX VOIP systems, Citrix-ShareFile services, Barracuda email spam filtering cloud networks services, MS Exchange servers & AD maintenance and manage users, groups, GPO and perform PowerShell creating new users account and maintenances.

VMware 5.5 VCenter systems & Hyper-V upgrade and maintenance, maintain Unitrend daily hybrid appliance backup/archive systems, SAS 9.4 server and client configuration, Symantec Endpoint protection, maintain AD for corporate site and domain.

Using PDQ deploying software, update, patches and systems deployment, remote troubleshoot users’ daily issues with LogMeIn remotely access, WebEx business meeting services and Spiceworks portal, UBT printer support services.

Daily desktop support to prepare windows 10 Pro & Enterprise customized image for Lenovo laptop and tablets using Macrium Reflect software.

System Engineer-CenterIT, Inc. – Contract for DC-HSEMA 4/2015-1/2016

Onsite contract support for DC-HSEMA (D.C. Homeland Security Emergency Management Agency) on LAN system, maintain and configure Backup Exec 2014 with Spectralogic Tape library on DSR, backup and recovery plan. Using Desktop Central Management Engine to script, deploy softwares (MSI/EXE) and MS patch servers and clients routinely.

Install, configure and deploy Printer.Logic application server to provide all users seamlessly driver install to replace MS print server role and services.

Plan and configure DFS on Dell NX3200/NX3230 storage servers for domain namespace replication . Plan and develop VMWare ESX 6.x implementation and installation plan, P2V migration project for existing data and video streaming servers using Activu, Dashboard mapping application and CNL.

System Engineer-Medix Staffing, Inc. - Contract for FINRA, MD 3/2013 - 12/2014

Onsite customer support contract to maintain, monitor and troubleshoot on production, DR disaster recovery and QC development and testing environment with databases for Oracle 10g, 11g, on Linux servers and MSSQL (W2K5 and W2K8R2) on windows W2K3 and W2K8R2 operating system in physical and virtual servers ESX 4.x and ESX 5.x in MPPR sub-domain of corporate domain environment.

Day to day job monitoring to ensure setup processes with jobs and dependencies using JAMS client and server software (5.4 and 6.1) application to perform NASDAQ daily transaction services for MPPR application services. Assisted MS Powershell, shell script troubleshooting and automation.

Maintain AD sub-domain user and servers’ administration. Internal monthly patching on RHEL 5.x and 6.x with RHN satellite server. Monitoring windows with SCOM and assist MPPR group patching with SCCM monthly.

Responsible for daily backup maintain, updating systems jobs, installing and troubleshooting in Symantec Enterprise NetBackup Master and media servers from 6.5.5 to 7.1.0.4 in QC and Prod environment with Linux, W2K3 and W2K8R2 clients.

Setting up Dell OME 1.2, OMSA, Dell repository manage data center for Dell hardware and iDRAC 6.x for monitoring alert with hardware BIOS and firmware patching management systems. ORACLE and MSSQL DBA-AIT, Inc. - Contract for Human Genome Sciences, Inc. 6/2012 - 3/2013

Onsite customer support contract to maintain, monitor and troubleshoot on production, development and testing databases for Oracle 11g, 10g and 9i, on Linux servers and MSSQL 2K, 2K5 and 2K8R2 on windows 2K3 and 2K8 R2 operating system in physical and virtual servers.

Day to day monitoring Grid Control 11g on over 130 instances in Oracle 9i, 10g and 11g. Monitor MSSQL alerts with MS SCOM. Maintain daily backup for MSSQL Maintenance Plan and Oracle backup and recovery. Import and export DBs, Tables and refresh schema as requested. Work with Toad 9.7.2 for a comprehensive database development and administration to perform, analyze daily DBA tasks efficiently and function properly. System Engineer-Montgomery College, MD 1/2000 - 12/2011

Worked on daily support tickets on servers related to faculty and staff including networking and application software issues.

Day to day troubleshooting on performance and utilization problems, monitor logs with WhatsUP Gold, and applying service patches as needed. Participated in Novell servers migration; MS 2003 and 2008 virtual VMware server installation and configuration for application software including MS SQL server 2005 and 2008R2; installed and configured IIS server.

Administer and maintain Windows Server, SUSE Linux 10 and 11, RHEL5.4 and 6.1 in IBM blade servers, VMware ESX servers and standalone Dell PE servers. Coordinated in MC Computer Support Group projects in deploying workstation to MC campuses for academic and administrative use.

Worked on hardware and software requirement analysis for centralized academic Oracle 10g application software on x86-64 bit RHEL 4 server.

Assisted in Oracle 10g SP2 installation and implementation tasks, performance tuning, testing. Delivered system for instructional development.

Designed and implemented campus-wide network infrastructure among four campuses with switches, hubs, routers, firewall and fiber cabling. Assisted full install pilot projects with vendor to setup and configure Check Point SPLAT R65 routers, Juniper and Nortel switches.

Lead SE to set up Montgomery College HR Taleo system configuration and to integrate for file transfer on Linux server with Apache application.

Network Engineer/Manager/IS Consultant (EMS Inc., EPA OSP) MD 4/1998-12/1999

Responsible for Netware 4.11 intranet migration to Micron NetFrame Raid 5 server. Reconfigured and reinstalled NDS tree for new server. Installed and upgraded VERITAS Backup Exec 7.2 Enterprise Edition for backup on NT 4.0 and Netware 4.x and 3.x servers. Maintained and integrated AppleTalk workstation, cc:Mail 8.0 gateway, cc:Mail SMTP link, cc:Mail web server. Installed DELL 2300 Raid 5 with MS NT 4.0 SBS Server SP4, IIS 4.0 option pack, Proxy server 2.0. Installed and configured MS NT 4.0 for RAS access. Day to day user support and troubleshooting for Pentium II workstations on Win95/98. Maintained and configured Cisco 2501 router with fractional T1 with ISP.

Network Manager/Oracle DBA, CACI, Inc. - Contract for DOJ, MD 11/1997-3/1998

Responsible for network and database administration support contract for DOJ - Nationwide Central Intake Facility. Installed and configured MS Exchange server 5.5 with MS Outlook, Oracle 7.0 and Oracle developer 2000 intranet applications using NT 4.0, Windows 95 and Netware 3.x operating systems. Integrated IBM /S36 minicomputer using window-based IDEAL terminal emulation communication software. Responsible for network interface with DOJ WAN communication. Senior Systems Analyst-Executive Office of AmeriChoice Health Services, VA 12/1995-8/1997

Responsible for networking support, design and implementation for Netware 4.1 and 4.11 intranet, Windows NT 4.0 Server and Workstation, LINUX operating systems. Upgraded CISCO 2501 from IOS 10.3 to 11.0 and Larscom split-T using MCI T1 connection. Used Frame-Relay protocol for WAN and RIP, IP, OSPF protocols for internet connection. Using ccMail6.0 gateways for SPX and cc:Mobile dialup mail connection. Integrated iEXCHANGE gateway with cc:Mail6 for internal and external internet mail. Used Netware NASI server with PPP protocol for remote dialup access and Microsoft RAS dialup networking and Internet PPTP. Responsible for design and implementation of company’s 401K plan system using MS Access 2.0. Created forms and queries for import and export of data for ad hoc reports. Installed, configured, administered and troubleshot Novell 3.11and 3.12 networks. Setup remote access workstations modem pool using Reachout and PCAnywhere application software. Configured CD ROM tower using SCSI Express for third-party hardware. Used Lotus notes 3.2 and ccMail 2.2 for office automation.

Systems Engineer-EDS Inc. (Defense Medical Regulation Information System), VA 6/1994-5/1995

Responsible for communications interface between Continental US, Pacific region, and European region US Military Medical Information Systems, a distributed database system written in Clipper and located over 160 sites worldwide - using ProComm Plus Script Language (ASPECT), Kermit, Blast PC to link all sites through PC remote workstations running PC-NFS, dedicated SCO UNIX servers on IEEE 802.3 TP Ethernet LANs, centralized mainframe, dedicated vt100/2000 terminals & servers with PC/TCP PPP to establish tm3270 sessions and remote printing into military internet network. Systems Engineer, CDSI, Inc. – Contract for Federal Energy Regulatory Commission 9/1991-5/1994

Responsible for configuring communication gateway PC3270, E-Mail server using WPOffice and WPO Connection Server software, troubleshot hardware and software for network connectivity, installed application and network software and configuration using OS/2 2.0 and IBM Server 1.3, 2.0, and Novell 3.11 in token ring network. The network composed of 10 office-wide campus networks with backbone connected with fiber optics cabling and T-1 leased lines. Performed network requirement analysis for adding nodes, devices to network and traffic performance. Network Design Engineer-NM, Inc. – Contract for Social Security Administration 4/1988-7/1991

Designed PC networks based on Token Ring Networking standard (IEEE 802.5) using Novell 2.15. Generated cable plant as- built database using dBase III+ software and digitized floor plan blueprints with AUTOCAD. Maintained SUN Microsystems, upgraded SUN OS from version 3.0 to 4.1, troubleshot system problems and provided user support. Configured and connected system with other nodes in the military APPARNET network. Wrote and modified C program and script files to interface with the application. Designed and modified application for relational database using SUN Unify with SQL. Maintained database security by assigning user rights; performed database system administration. Support EPA Office Project Performed requirements analysis of system by created DFD, Entity-Relationship diagrams and interviewing users. Designed and developed database files systems for multi-user environment using FoxBASE. Maintained system functions and data integrity. Generated output and screen reports. Debugged system errors and implemented final design. Uploaded and downloaded data from mainframe and converted data into database format for PC systems. Performed complete unit testing, integrated testing, and system testing for the application for deployment.

Performed full support on EPA Profits Compensation & Benefit System Project Office - Programmer/Analyst Analyzed requirements and designed functions for the application through interacting with customers. Maintained, debugged and installed PCB system. Generated reports for head office aggregate database and individual offices for statistical purposes. DOT Petitions/Rulemaking Information Tracking Systems - Programmer/Analyst Analyzed tracking system for petitions to determine and to set up rules for the Department of Transportation. Maintained, debugged and generated reports for quantities analysis.

Trainer/Apps Programmer/Planning and Development Alumni - Bowie State University 1/1986-4/1988

Designed and maintained database programs, spreadsheets and data processing activities. Designed reports for, Prince George's County Aging Meal Plan Program to optimize the use of facilities and funds. Maintained computer lab with over 200 students in hardware & software, debug and write programs on mainframe and PC/using desktop computer software. TECHNICAL SKILLS

Hardware: Proficient in Intel family from i386 series to i7 including Xeon processors. Dell PowerEdge R series and IBM Blade server;

Desktop OS: MS-DOS 6.2, Microsoft Windows 9x, XP,7, 8 and 10;

Windows Server OS: MS Windows 2000, 2003, 2008 R2 2012 R2, 2016R2 and MS tools SCOM 2010 and SCCM 2010;

Linux/BSD Server OS: Novell OES,SUSE 8,9,10,11; RHEL 3, 4, 5, 6.1, 6.2

Virtualization: VMware workstation v7, 9.1 and v11.0; VMware ESX 3.0 and 4.0, VSphere 4.0, ESXi 5.1 5.5, 6.0 VCenter and VMware Infrastructure client 2.1 and 5.1.0 ; MS Hyper-V

Databases: Oracle RDMS 9i, 10g and 11g Enterprise Manager (OEM) Grid Control with; MS SQL Server 2000, 2003, 2005 and 2008R2; Toads; Oracle Developer 2000 v1.5; SUN Unify SQL;

Programming languages: PC Assembly language, Turbo PASCAL, Turbo C, C, IBM S/38:RPG III and S/38 system utilities ; VAX 11/780:PL/1, COBOL, IDMS/R

Email systems: MS Exchange 2010 Server, Barracuda email spamming/filter services, cc:Mail 8.01 and Lotus Notes

Communications: Aspect language, Reachout, PCAnywhere 2.0, ProComm Plus, MS RAS

Internet devices & Firewalls: : CISCO router 2501 and IOS 11.0, Synoptic Hub and Terminal Server; Check Point SPLAT R65, Dell SonicWall 5.x

Monitoring: LAN Analyzer, Sniffer, HP Open View, WhatsUP Gold, 3Com Optivity, NetIQ suite, Kiwi Syslog server management tool, Nagios

Backup Software: Unitriend hybrid (appliances&cloud) backup servers, Symantec Enterprise Netbackup suite 6.5.x and 7.1.x, VERITAS Backup Exec 7.0 Enterprise Edition with Netware agent,,Arc serve 6.0 backup, LANDESK Virus Protect and Management Suite, Lotus Suite, DNS, Bind, Cisco Internet Junction 2.0, exchange internet mail, MS DUN/RAS using PPP and PPTP. Microsoft Office 2007 suite, AutoCAD, NetViz 4.0 Drawing Package, Adobe Packages, Corel Suite

Mainframes: IBM 360/370: MVS/TSO, Assembly language, JCL, SNOBOL4, LISP, FORTRAN; IBM 3090:IRMALink, SNA Gateway, 3270 Gateway ; Other: Familiarity with Data Flow Diagramming (DFD), Entity-Relationship Modeling (ERM), Database Normalization techniques, Pseudo-Logic for design and planning for systems. REFERENCES UPON REQUEST

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