Technical Support Customer Service

DAVID GRUBA

*** **** ***** ******, *******, OR **355

Home: 541-***-**** • Cell: 541-***-****

*********@*****.***

Hello! I am David Gruba, I have been a computer enthusiast since 12 years old and have since then did local computer repair, virus removal, cell phone repair, LCD laptop screen repairs and more.

I can type up to 80 words per-minute with limited to no error, have Linux Ubuntu Server experience as I hosted various game servers and websites on my home server. I've built over 15 computers ranging from gaming systems to pharmacy workstation setups, keeping prices down and performance up.

80 WPM Typing Speed

Excellent Research Skills

Excellent Computer Skills

Great Listener

System checks and troubleshooting

Inventory management

Virus and spyware removal

Computer diagnostics and repair

Customer service-focused

Resourceful

Have served over 100 people with my computer services. Pharmacy technician 1 year on site experience.

Prep/Dishwasher, 09/2016 to Current

Lunchbox Eatery - Fort Ransom, ND

Placed clean dishes, utensils, and cooking equipment in storage areas Stocked, organized, and cleaned kitchens and cooking utensils Turned or stirred foods to ensure even cooking Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Displayed enthusiasm and knowledge about the restaurant's menu and products. Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Assembler, 03/2014 to 02/2016

Saxeruds Inc - Lisbon ND

Operated forklifts and other heavy machinery safely. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Owner, 06/2012 to Current

701Computing - Lisbon, ND

Installed software and operating systems on 50+ computers. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance.

Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction. Answered 100+ incoming calls from residential and small business customers. GED: 2010

Woodrow Wilson Adult Learning Center - Fargo, ND

Sales Software: Amazon.com, Ebay.com

Website Software: Wordpress + Plugins, Any Host

Desktop Publishing Software: Photoshop, Illustrator, HTML 88 WPM Typing Speed

Attention to Detail

EDUCATION

SKILLS

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