Customer Service Administrative Assistant

FATIMA AUSTORLIANO GUEVARA

*** **** ****** ***. ********** Uno Marikina City

Contact no.: 093********/099********

Email Address: ******.*******@*****.***

OBJECTIVES:

Looking for a job which I will enhance, apply my skills and knowledge to gain more experience in the field. Also, to attain a position that will enable me to utilize my organizational skills, educational background and ability to work well with people.

WORK EXPERIENCE:

1.Position: HELP DESK OFFICER

Duration: June 15, 2016 - present

Company Name: IN1GO Technologies Inc. – Unilever Philippines

Company Industry: Information Technology Company

Company Address: Unit 301 Vatican Village 17 Bldg., 16 Vatican Drive, BF Resort Village, Talon Dos, Las Pinas City, 1740 Metro Manila

Job Description: -Properly escalate unresolved queries to the next level of support

-Track, route and redirect problems to correct resources

-Utilize excellent customer service skills and exceed customer’s expectations

-Respond to queries either in person or over the phone and email.

-Ask questions to determine nature of problem

-Follow up with truckers/haulers to ensure issue has been resolved.

2.Position: RECRUITMENT ASSISTANT

Duration: February 2, 2015- March 21, 2016

Company Name: Team Global Facility Solutions Inc.

Company Industry: Recruitment Agency

Company Address: Suite 406, VGP-China bank Building,

6772 Ayala Ave., Makati City

Job Description: -Prepare necessary documents and discuss to the New Employees

-Communicate requirements and duties

-Maintain good relationship with all candidates same as to the new employees

-Pre-employment documents of New Employees

-Updating Talent Bank

-Monitoring received CV’s from Job Fairs/Conferences

-Filing of Talent Management Documents

-Maintain the internal and external CV-s database

-Prepare all requests ID’s and access badge

-Maintains employee confidence and protects operations by keeping human resource information confidential

3.Position: SALES ASSISTANT

Duration: September 29, 2014- January 14, 2015

Company Name: OPTIMIND TECHNOLOGY SOLUTIONS

Company Industry: Digital Marketing Agency

Company Address: 2nd floor CTP Building, 5 Gil Fernando

Avenue, Marikina City

Job Description: -Answering inquiry coming from the client

-Handle orders, complaints and other inquiries

-Research and reach out to possible client

-Arranging meetings with clients

-Working within established guidelines

4.Position: SALON RECEPTIONIST (RELIEVER)

Duration: June 2, 2014- August 2, 2014

Company Name: Azure Salon

Company Industry: Beauty and Wellness

Company Address: Unit 285 Alcal Building, Katipunan Avenue

Loyola Heights, Quezon City

Job Description: -Greet customers arriving at the salon and provide them with the information regarding salon services

-Answer any service related questions

-Answer telephone calls and provide information to callers

-Handle appointment cancellation and shifting duties

-Collect cash in exchange of services rendered and tender change to customers

-Endorse retail products that the salon is selling by providing information of benefits

-Ensure cleanliness, neatness and sanitization of salon equipments

-Fill in absent staff members during high and low volume times

-Count cash at the end of the shift and ensure and report the total sales directly to the manager

TRAINING EXPERIENCES:

ON THE JOB TRAINING

Marikina City Tourism Culture and Arts Office

Marikina City Hall, Shoe Avenue, Marikina City Philippines

646-2360

ON THE JOB TRAINING

Mary and David Travel Inc.

621 J.P Rizal Street Concepcion Uno

\Marikina City, Philippines

4751644/ 4751648

EDUCATIONAL BACKGROUND:

2010-2014 Pamantasan ng Lungsod ng Marikina

Brazil Street Green heights Subdivision

Concepcion Uno, Marikina City

BS Tourism Management

2007-2009 Our Lady of Perpetual Succor College Marikina General Ordoñez Street, Marikina City

High School Graduate

PERSONAL INFORMATION:

Birth place : Marikina City

Birth date : July 25, 1993

Age : 24 years old

Height : 5’0”

Weight : : 64kgs.

Citizenship : Filipino

CHARACTER REFERENCE:

upon request.

I hereby certify that the information written above are true and accurate based on the extent of my knowledge and belief.

FATIMA A. GUEVARA

APPLICANT’S SIGNATURE

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