Virtual Customer Service Agent / Manager

Regina-Lucas resume

I DIAL U

Virtual Client AGENT

(May 2016 until the Present)

Responing to customers inbound calls answering question and providing accurate information about sevices they searched for online . Being skilled at microsoft word microsoft excel while doing so in a home office work enviroment

Private Caregiver

self employed

( Oct 2015 until April 2017)

To give assistance living care to patient with in thier homes or faclities

Rite Aid

Assistant Manager

(February 2008 until July 2015)

Able to review and process units in and out from distributor, also to sign and properly file daily paper work as well asto keep record of materials strongly suited in being able to assisting customers in person or to answer multi phone lines to answer any question to the best of my capabilities and respond to emails. With ease I am capable of assigning employee daily work task and train to being successful at building motivating personalities into dynamic team to make schedule of employees and to submit weekly hours worked to payroll. Having the skills set to use windows microsoft excel to process or mircosoft word from the assigned computer system.

Citi Trends

Assistant Manager

(February2006 until Februray 2008 )

To executed daily operation of the store assigning daily work task to the employee capable formulating pricing policies of merchandise coordinate sales promotion to answer all in coming calls from customers

Burger King

cook /cashier (part time)

(April 2005 until April 2006)

review price sheet to note price changes and sales itemcollect cash, or charged from customers

to prepare and cook food according to instructions.

News and Observer

carrier (part time)

( April 2003 until April 2005)

to deliver paper to home schools and business

Lucas Commercial Cleaning

Franchise Owner(part time)

(Oct 2000un til Oct 2003)

to clean offices and warehouses to comply with all labor and material federal and state laws

Cetrified Nurse Assistant (Aug 2001 until Sept 2003)

To service patient's needs transport assist with examination and treatment record vitals for doctors to review.

Smart Corp

Medical Records Supervisor

(Sept 2001 until Nov 1998)\

To open sort incoming and out going mailto answer incoming calls and to process data into computer schedule assignments and projects to staff to make copies of patient information according torequest from law firms,insurance claims, patients and government agencies

Able to use office equipment for faxes to make copies and to microsoft word and microsoft excel to process claims to pull files upon request

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