Customer Service Representative

ELIZABETH PAUL

613-***-****, **************@*******.**.**

EDUCATION

Bachelor of Arts: Anthropology September 2013 – June 2017

Carleton University, Ottawa, Ontario

HIGHLIGHTS OF QUALIFICATIONS

Demonstrated excellent listening, communication, interpersonal skills and an ability to maintain confidential information as a customer service representative and fall orientation facilitator

Administrative and customer service experience including satisfactorily addressing employee issues, collecting and organizing data, and managing workload as a customer service representative

Actively engaged in extra-curricular activities which has led to the development of time-management skills and honed the ability to work cooperatively in teams

Proficient with Microsoft Office as proven through role as Vice President Recruitment in University associations

Displayed excellent attention to detail and accountability grading assignments and tests as Poll Clerk and Sales Associate

Developed problem solving skills by analyzing in-class business cases and recommending appropriate solutions

WORK EXPERIENCE

Sales Associate May 2013 – August 2013

Aldo Shoes

Chinook Center, Calgary, Alberta

Responsible for greeting customers and assist them in finding merchandise

Create appealing visual displays of products to be sold

Replenish stock when depleted and clean work area

Arrange products or merchandise to their respective areas

Upsell products to meet sales targets utilizing referral base and strong customer base

Poll Clerk January 2015 – February 2015

Rideau River Residence Association and Carleton University Student Association

•Responsible for creating awareness of the election and the explanation of voting procedures to students

•Required to be knowledgeable of all the candidates in the current election

•Responsible for the maintenance and organization of poll stations

VOLUNTEER EXPERIENCE AND EXTRA-CURRICULAR ACTIVITIES

Social Media Coordinator January 2014 - Present

Formulate and monitor regular social media posts to twitter, instagram, snapchat and facebook that align with broader marketing strategies.

Occasionally create or modify text and images for both digital and print resources.

Evaluate and monitor the success of advertisements after release and report findings to Sales and Management.

Stay up-to-date with changes in all-social platforms to ensure maximum effectiveness of the digital outreach programs.

Vice President Internal January 2014 - Present

Urban Praise Night, Carleton University, Ottawa, Ontario

Institute of African Studies Student Association, Ottawa, Ontario

Maintains a spreadsheet of all members position and contact information improving communication skills

Recruit, select and manage a team of chairs, co-chairs and committee members for all events in the internal portfolio

Responsible for booking venues for events, its use and its maintenance

Work with VP Programming and VP Finance to ensure logistic details are handled

Marketing Volunteer January 2014 – March 2017

Int’l Students’ Centre, Carleton University, Ottawa, Ontario

Responsible for spreading awareness of events or workshops hosted by the international students’ centre leading to an increase in attendance of our events

Participate in the implementation of fundraising events for the centre, developing skills in event planning

Advisor April 2014 - April 2015

Carleton University Nigerian Students’ Association, Ottawa, Ontario

Act as a consultant to the association, assisting in decision making, working and advising members of the group of ways to effectively carry out tasks.

Supervises and leads team to generate multiple concepts for a campaign or project

Advices management on the policy issues and communication strategies for CUNSA

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