Manager Program

Gary Burger

*******@***.*** (***) *** – **** – Cell 206-***-****

Summary

Sr. IT professional with over 20+ years’ extensive hands-on end-to-end project management experience leading large global scale initial and expansion projects across all organizational management levels including internal and external billable client consulting, network infrastructure initiatives, software application development, application integration, and web applications development.

In-depth experience leading PMO development, managing design, procurement, and deployment of large scale Cloud (Azure) Computing and Data Center network infrastructure, data center operations & engineering supporting new builds, hardware and application migrations, 10+ years’ experience full SDLC and Agile/Scrum software applications development, and legacy application integration, new product developments and extensive experience leading global vendor project teams. In-depth understanding of networking, server infrastructure, and data center construction, operations, physical & logical security, and data center decom’s.

Professional Skills & accomplishment highlights

High customer oriented IT Professional delivering comprehensive high-end client/project management services and systems implementations to organizations in design, development, and deploy both commercial and custom enterprise solutions

8 + years’ experience leading off-shore application and cloud platform dev and test teams, data center network deployment and configuration technicians, and network engineers configuring DWDM’s, routers, switches, TOR’s, load balancers, and security appliances located in India, APAC, EMEA, and SA.

Strong Program Management skills in managing customer solutions and assisting in solution selling

Expert in project planning concepts and techniques, project scheduling, status updating and control monitoring, earned value

20+ years’ experience with CPM scheduling software, expert in EVM, Resource analysis – MS Project, Primavera P6 – 10 years consulting experience implementing and training clients on the implementation of project management software

Proficiently handled multiple competing cross-functional projects simultaneously on a global scale spanning 4 continents for Microsoft Corporation with emphasis on data center and enterprise mission critical technologies in live operational environments

Extensive Microsoft and Unix environment experience leading full life-cycle software design and development, implementation, integration of CRM/ERP/SCM, EAI middleware, back-office/legacy application integration, and global enterprise applications

Skilled in-depth experience in PMI’s PMBOK and MS SDLC based methodology leading the initiating, planning, execution, monitoring and control processes of large mega project engagements including enterprise-wide business/web applications design and development, custom business solutions, complex large-scale Client/Server network infrastructure, and desktop/OS migrations

Technical Certifications & Skills

Cisco Certified Design Professional CCDP

Six Sigma, PMI PMP (Expired 10/2006) - PMBOK 5.0, ITIL 3.0 SS, PMP, ITIL 3.0

SaFe 4.0 Certified Program Agile/Scrum Practitioner SPC4

Cisco Certified Network Professional - Switching CCNP – Switching

Cisco Certified Design Associate CCDA

Certified WAN Enterprise Administrator CWEA

Cisco Certified Network Associate – Routing/ Switching CCNA – R/S

Working on Cisco IoT Certification CCNP IoT

Technical Skills Detail

Network Technologies Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ASA, Cisco WLC, Juniper (E, M, MX, T) Series, F5 LB., WAN, LAN, TCP/IP, OSPF, EIGRP, BGP, MPLS, SNMP, SMTP, VLAN, VTP, HSRP, 802.11, WLAN, Aironet, Cisco ACS, VoIP, CUCM, QoS, UCCX, IPS/IDS, PGP, Port Security.

Data Center/Monitoring Tools: VMware, Hypervisor 5.5, Finisar, Nagios, Wireshark, Remedy, Openview, Cacti, VMware, Solarwinds

Other Technologies & Tools: Full SDLC, Agile, Scrum-Master, MS Project, Primavera P3, Earned Value Project Cost Controls, HTML, CSS, NET, C/C++/C#, SQL, AJAX, IIS, Web Servers, Sharepoint, OneNote, Microsoft Office Suite, VSFT/TFS, Product Studio, GFSDeploy, MSAsset, and MSTicketing.

Summary of Professional Experience

Amazon Corporation Senior Technical Project Manager 2016 to December 2016

Microsoft Corporation Senior Program Manager 2006 – 2016

AT&T/Cingular Wireless Senior Program Manager 2005 – 2006

Microsoft Corporation Senior Program Manager 2003 – 2005

WRQ Consulting Services, Inc. Senior Consultant (PM) 1999 – 2003

Education

Bachelor of Science in Construction Management Washington State University

Certified WAN Professional Program LANWAN Professional

Professional Experience Detail

T-Mobile Senior Technical Program Manager March 2017 – Current

Sr. Technical Program Manager leading the implementation of Microsoft’s Skype for Business 2015 On-Premises deployment and adoption process and coordinating Skype for Business Online migrations.

Amazon Corporation Senior Technical Program Manager March 2016 – December 2016

Sr. Technical Program Manager in Network Scaling Team focused on deploying Load Balancers for AWS, S3, DynamoDB and Retail. Brought in to manage very large Load Balance deployments of more than 600 racks over many data centers. The racks contain many host servers and load balancing devices equating to more than 10,000 network devices deployed. My role was to manage a team of Seattle based network engineers in the design, procurement and then lead a team of on-site network technicians in the installation, cabling, access switch configurations, and host builds deployment process of racks in Amazon’s east coast data center clusters.

Microsoft Corporation Senior Program Manager – CloudMS 2006 – March 2016

Sr. Project Manager/Agile Manager in Microsoft Azure Cloud Managed Services - CloudMS Group leading the planning, design, procurement, and deployment of critical HBI using SAFe 4.0 Agile techniques supporting Microsoft’s latest Cloud technology platform deployments and application migrations to Azure achieving data security protecting the company’s most vital assets. Technologies such as Windows Server 2016, TPM, Host Guardian Services, Network and application Security Monitoring (Fidelis, Cisco FireSight, Thales), DLP, NIDS, IDS, Optical Taps, etc.

Sr. Program Manager/Agile leader in the Microsoft Retail Technology Group leading the design, development, and deployment planning of Microsoft Retail Stores Point-of-Sale (POS) hardware solutions for IP based/Wi-Fi POS experience including Stationary POS, Mobil POS, and Phone POS with NFC. Develop secure API interface architecture for video content to allow secure connections through the firewall to 3rd party content providers for core infrastructures worldwide.

As a Sr. Program Manager in the DCS - Data Center Services Group, lead a team of professionals responsible for business enterprise network infrastructure worldwide expansion of mission critical Azure, EIB, O365, for development, test, and production environments. Responsible for core and distribution network infrastructure design, procurement, deployment, vendor management, daily status reporting, and bi-weekly status to leadership for leased and Microsoft owned data center co-location white space worldwide. Create PMO, establish reporting and templates for all projects.

Sr. Program Manager for the DCS - Data Center Services Groups Venture Integration team, lead Microsoft and 3rd party data center security compliance reviews, Microsoft security policies and standards, SAS 70 Type II compliance, GFS RNPSB, data center physical security remediation requirements, design, and implementation planning, coordinating, and management. Knowledge of majority of AZURE leased colo data center sites.

Program owner leading DCS Data Center Services Group assessments of data center leased colo locations acquired via acquisitions in US, EMEA, and APAC. Provide site evaluations of facilities lease terms, power, cooling, systems, capacity, and physical security. Provide assessments of all assets at each location and recommendation to leadership whether to keep site or move out. For Keep Sites, recommend upgrades necessary to meet compliance, cost projections, network infrastructure design and upgrade implementations, application & hardware migration planning, coordination, status reporting, site decommissioning’s, asset disposal and recycle.

Technical responsibility including ITIL based DCS data center project management, integration, development, analyze, escalation support, testing, implementation, configuration, prioritizing, scheduling, and execution developing network solutions with MS/Cisco/Corning Engineers and troubleshooting of various technical issues. Author data center Run Book processes.

Specific technical responsibilities as a project manager in DCS – Date Center Services group, include design, development, and initiative to increase application uptime by 10%, performance monitoring, market requirements for future data center capacity demand forecasts, conducting market research to determine future Microsoft data centers and Edge sites, locate available co-location white space, and Data Center Migrations.

Program Management responsibilities included, but are not limited to, project management, Agile management and coaching, planning, scheduling, deployment, status reporting, release management, budget controls and following corporate process and procedures developing RoleGuide (V3.0 through V9.5), an internal Microsoft web application, as well as other internal applications migration to Foundation Services (Azure) using Full SDLC and Agile Scrum approaches. Work with multiple teams in US and off-shore across organizations to define and deliver multi-year Future State Architecture. Manage migration of HRIT applications from HRIT servers to Azure environments.

Professional communications include but not limited to corporate executive briefings, director level inter division communications, consulting with clients on business, technical and operations matters, vendor management including cost analysis, procurement, negotiations, contracts and timely communications with technical and professional teams.

Management responsibilities include managing regional architects, senior engineers and developers to including ensuring optimal operation uptime of enterprise mission critical technologies, maintaining and meeting all compliance, policies and procedures, ensuring accurate and timely documentation and maintaining positive morale.

Additional responsibilities including clarifying scope/verify stakeholder requirements across all business process and functional areas, motivating teams to finish activities on time and within budget, driving operational requirements, standards, processes/practices, scope clarity across business groups; functional area addressing redundant application – formulate plans for simplification/application retirement and writing functional operational and functional specifications, and facilitate solution design, eliminate DC SPOF, scalability, manageability, performance, capacity requirements.

AT&T/Cingular Wireless Senior Program Manager 2005 – 2006

Company Overview – AT&T, Inc. is an American multinational telecommunications corporation that provides mobile/fixed telephony services, as well as broadband and fixed-line internet services. AT&T, Inc. has a global presence in every country and territory in the world servicing millions of enterprise and multinational business corporations on six continents utilizing a complex global network infrastructure. Responsibilities handled:

Scrum Master leading a team of professionals responsible for development, management, conversion of the system POS backend of 3PP customer billing system from WebSphere to Tibco platform using an Agile approach with TDD.

Technical responsibilities include, but are not limited to development, creation, modifying, and implementation, created an automatic testing framework to replace a manual testing for enterprise LAN /WAN technologies.

Professional responsibilities included administration, documentation, manage, support, tested, and lead teams both internal and vendor to the completion of the back-end solution. Drive operational requirements, standards, processes/practices, scope clarity across business groups; functional area addressing redundant application – formulate plans for simplification/application retirement

Write functional operational and functional specifications, and facilitate solution design, eliminate SPOF, scalability (Offloading), infrastructure, manageability, performance, capacity, and hosting requirements, and release plans.

Microsoft Corporation Senior Program Manager 2003 – 2005

Company Overview - Microsoft is an American multinational corporation that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. It’s the world’s largest software maker measured by revenues and the world’s most valuable companies. Responsibilities handled:

Lead to a virtual team of professionals responsible for design, developing, implementation, data sources, and database interface with team members located in India, Redmond and Texas and developers in France, London, India and China.

Technical responsibilities include, but are not limited to leading teams in Agile processes using XP for the development, creation, modifying, implementation, and achieving optimization of queries.

Professional responsibilities include, but are not limited to, documentation, project management, merged three large LCA databases together, client’s vision and goals following company policies and procedures, and regular management reports.

WRQ Consulting Services, Inc. Senior Consultant (PM) 1999 – 2003

Company Overview – WRQ Consulting Services is a consulting company whose services include consulting, integration and deployment. They are located in Seattle, WA and they also offer terminal emulation and host connectivity tools and it sells its products in more than 50 countries worldwide. Responsibilities handled:

Leader of a team of professionals responsible for development, integration, implementation, mergers, and establishing a PMO for Consulting Services Group.

Technical responsibilities include solutions, integration, and migration of legacy enterprise ERP, CRM, and, financial systems, and insurance applications using both full SDLC and Agile approaches.

Professional responsibilities include project management, integration, software development, sales support, and services sales.

The Cordada Group Project Management Consultant 1998 – 1999

Company Overview – The Cordada Group is a temporary staffing service and a computer hardware and software consulting services in the Seattle, WA area. They supply service for the following companies like Infosys, IBM, Accenture, Microsoft, Hcl America, Satyam Computer Services, Ernst & Young and Google. Responsibilities handled:

Project manager responsible to a consulting service to include installation, configuration, administration developing a Web application managing 401K accounts and troubleshooting on various online applications for major lending institutions.

Lead of projects that included but not limited to client / vendor’s relationships, administration, engineering and project management including any aspect to online business solutions.

The Boeing Company Project manager/Project Controls Specialist 1990 – 1998

Company Overview – The Boeing Company Airplane Business Group is an international airplane manufacturer headquartered in Chicago, IL with majority of plane assembly facilities located in the Puget Sound Region of Washington State.

Project Manager responsible for data center, design, construction, server deployment, network infrastructure upgrades and expansion, large desktop migration and deployments, and data migrations (ETL).

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