Customer Service Administrative Assistant

Charity M. Hall

**** *. ****** ******, ** *****

559-***-**** ***************@*****.***

JOB OBJECTIVE

To obtain employment with a company/organization that will utilize my skills/experience to the fullest and offer advancement/growth. I am highly motivated and work well in a team environment or individually.

HIGHLIGHTS OF QUALIFICATIONS

• Responsible, dependable and flexible; can be counted on to set and meet goals.

• Optimistic, hardworking; Accurate and detailed.

• Pleasant demeanor with excellent communication skills and phone etiquette APPLICABLE SKILLS

Microsoft Office Suite

(Including Access Database, Excel, Word, Publisher and Marketing Creations) Human Resources Accounting/QuickBooks Ten Key/Typing Data Entry EMPLOYMENT HISTORY

Pacific Publishing Group;

The Business Journal, Fresno California

Office Manager: Jeanette Yanez 559-***-****

Internship: Administrative Assistant, June 12, 2017 - Current Posting payments, deposits, and filing documents.

General receptionist/office duties; answering and transferring incoming calls accordingly and efficiently. Greeting our clients in a kind and friendly manner. Bedford Care Group, Fresno California

Administrative Assistant, 2007 - 2009

Covered multiple elderly care facilities within the Bedford Care Group Fresno. Required strong interpersonal and customer service skills. Availability 24 hours a day by phone while properly directing any information requests accordingly. Updating occupant files with current and accurate daily, weekly, monthly information. J. C. Melton Air Conditioning, Fresno California

Installation Coordinator, 2006 – 2006

Worked extensively in Microsoft Office and billings. Submitting formal quotes to customers while providing excellent customer service. Link Us Enterprises, Fresno California

Dispatcher, 2004 – 2006

Managed multiple customer accounts by updating daily with any known issues and installations. Handled approximately 80 to 120 customer calls in a ten hour shift. Assisted supervisors, technicians and other dispatchers as needed. Fresno Unified School District, Fresno California

Classified Substitute / Library Technician

On call daily as a long term or short term substitute Library Technician. Placed orders for needed materials in the Library Media Center. Assisted staff and students as needed. Cataloged and updated multiple libraries for the accelerated reading program in the district. EDUCATION

UEI College, Fresno, CA

Business Office Administration

Graduated June 30, 2017

Fresno City College

Residential Care Facility for Elderly Certificate / Community Care Licensing and Administration

July 2007

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