Customer Service Data Entry

Marsha Young

**** ** ****

Oklahoma City, OK ****2

405-***-**** (mobile)

***************@*******.***

*************@*****.***

Education

Altus High School Altus, Oklahoma

Graduated May 1996 G.P.A. 3.5

Wesley College Dover, Delaware

January 1999- January 2000

Majored: Communications (Radio and News Broadcasting)

Qualifications

8 years of Data Entry (6500 kph)

Employment

Maximus 2400 NW 23rd Street, Suite 1B Oklahoma City, Oklahoma, 73107

Customer Service Representative November 2013- April 2017

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

Follow standard operating procedures to ensure consistency and accuracy

Address customers inquiries and resolve problems to ensure that appropriate changes are made

Refer unresolved customer grievances to designated departments for further investigation

Communicate with supervisor regarding any potential needs or concerns

Perform data entry accurately

Perform other duties as assigned by management

Oklahoma Environmental Management Authority 20435 Sw 29th Union City, OK 73090

Scale Clerk April 2013- November 2013

Weighed customers coming through the scales at a recycling facility.

Ran multiple phone lines, fax, scan and make copies of information that needed to be filed.

Closed the shop, ran reports and counted out the register at the end of the day.

Xerox Services 100 N. Mustang Rd. Yukon, OK 73099

Customer Service Rep October 2012- March 2013

In-Bound Customer Support Tech.

Assisted customers with making payments over the phone.

Assisted customers with minor phone issues.

Escalated customers to Tier II for further assistance.

Cox Communications 11941 N. Penn Oklahoma City, OK 73129

Customer Support Tech August 2011- January 2012

Assisted customers with issues with their cable, internet and phone services

Made commission on sales for Showtime, HBO and Cinemax packages

Johnson's Control 5005 York St Norman, OK 73069

Assembly Line (Wirer) July 2010- January 2011

Wired motors and other electronic devices for air conditioning units

Convergy's 1705 S. Broadway Moore OK 73160

Customer Support Tech November 2009- May 2010

Technical support for Directv

Assisted customers with satellite issues

Assisted customers with making payments on the phone

Made commission for additional premium packages sold

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