Nancy Acupanda

***** **** ** **** ***** *****

206-***-****

ac2png@r.postjobfree.com

Summary

Extensive experience in medical records maintenance, release of information, and bookkeeping. Proven performer in leadership positions and as part of a team. Fast learner, comfortable working in all office environments. Organized self-starter with highly developed interpersonal and customer service skills. Trained and experienced in the use of multiple medical records systems. Credentialed and proficient in Valley Medical Center’s Epic system.

Experience

Southlake Clinic 1999 - present

Medical Records Clerk

• Responsible for handling the majority of release of information requests for Southlake clinic: including doctor-to-doctor, transfer of care, insurance, legal, and STAT requests, as well as Audits

• Ensured timely and accurate information release and maintenance through interaction with doctors, nurses, patients, and outside services. Consistently met all internal and external deadlines

• Worked with patients to help them understand the release of information process, handled patient billing for medical records charges

• Functioned in the capacity of department supervisor during supervisor’s absence.

• Recognized for exceptional speed and accuracy in both scanning and filing

• Maintained records of release of information requests

• Transferred patient files via multiple methods (digital, fax) utilizing HIPAA guidelines

• Trained new employees, worked with existing employees for continuous improvement

• Selected to do patient merge using Epic software prior to Southlake’s transfer to Epic

• Functioned as sole medical records clerk responsible for initial transfer from paper to electronic records

• Trained and experienced in the use of NextGen, Epic (both Southlake and Valley Medical Records contexts), Misys, ChartMaxx, Word, and Excel

• Awarded Employee of the Month in recognition of trustworthiness, dependability, and extreme competence in all aspects of job performance

• Received performance-based raise for excellence in leadership Pacific Medical Center 1993 – 1999

Medical Records Clerk

• Responsible for building, maintaining, and pulling charts for appointments and requests at high-volume, high-traffic clinic

• Consistently met all quotas and deadlines

• Delivered charts in a timely manner for patient appointments

• Performed reception duties for medical records office

• Recognized for ability to perform the duties of multiple employees simultaneously

• Functioned as acting manager when necessary

Puget Sound Sports and Spinal Physicians 1990 - 1993 Release of Information Clerk

• Evaluated and processed release of information requests

• Assisted doctors with data collection and other special projects as required Education and Training

Renton High School, Diploma

Pacific Medical Center, Medical Terminology Course Southlake Clinic, NextGen Medical Records Training Southlake Clinic, Epic Medical Records Training

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