Customer Service Manager

BONNIE DELLINGER

C: 407-***-**** ******.*********@*****.***

PROFESSIONAL BACKGROUND

Her 35 years of customer service experience coupled with exceptional critical thinking and communication skills has allowed Ms. Dellinger to garner the respect and admiration of her coworkers and professors. Given the opportunity, Ms. Dellinger will prove herself to be an impactful leader who focuses on promoting patient satisfaction through exceptional and courteous service. Ms. Dellinger is well versed in the Microsoft Office suite. Her education in billing and coding will aid in maximizing her time on any given job responsibility. Above all, Ms. Dellinger will use her training and educational skills to improve procedural and office administrative tasks ultimately improving patient care. EDUCATION AND TRAINING

Associate of Science, Medical Office Administration Valencia College – Orlando, FL 2015

Medical Coding and Billing Certificate

Valencia College – Orlando, FL 2014

Certified Nursing Assistant

Orlando Vocational Technical College 1995

PROFESSIONAL EXPERIENCE

Server

Fishbones – Orlando, FL 2012 to Present

Server and Corporate Trainer

The Cheesecake Factory – Winter Park, FL 2002 to 2011 Manager, Trainer and Bartender

Ruby Tuesday – Orlando, FL 1994 to 2003

Assistant Office Manager

Kanes Furniture – Orlando, FL 1993 to 1994

Private Duty Nursing Assistant

Private Individual – Winter Park, FL 1993 to 1994

JOB SKILLS

Strong interpersonal skills and ability to multitask

Managed customer files including billing and service order appointments

Maintained employee personnel files and participated in interviewing applicants

Trained incoming employees on procedures and policies, helped mentor new hires

Coordinated and scheduled charitable fundraisers for Breast Cancer, School Supply Drive and the Salvation Army Thanksgiving Dinner

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