Administrative Assistant Management

ANDRO ESKANDAR

*** ****** ****, ****** ******, NY 10306 H: 646-***-**** C: 646-***-**** ******.***********@*****.***

PROFESSIONAL SUMMARY

Talented Business Analyst with advanced knowledge of the Oracle, PTC Integrity Client(MKS) portfolio asset

management system. Exceptional organizational, project management and leadership skills.

Business analyst with exceptional planning and implementation capabilities. Driven Analyst highly effective in

dynamic, large-scale system environments. Delivers projects and services on time and on budget. In-depth

knowledge of Integrated Reporting Information System (IRIS).

Problem Resolution -

Responsible for support and development of company disaster recovery plan. Served as advocate for end-users,

performing tests and problem analysis for server, desktop and IT infrastructure work.

Process Improvement -

Collaborated with Development/Database/Middleware Teams to ensure smooth work flow and efficient

organization operations.

SKILLS

Systems Development Life Cycle (SDLC) Talented public speaker

SERVICENOW Ticketing Tool Mitigation plan development

Proficient MS Office Suite Product launches

Operations management MS Project

Advanced problem solving abilities Data analysis

SQL Server Reporting Services generation and Waterfall module

analysis Expert in Primavera Tool/ Integrity Client (MKS)/

Business process improvement STAT Tool

Contract negotiation/review/drafting Forecasting and planning

Agile/Scrum Methodology Rapid SQL Fluent in Arabic

Cost-benefit analysis

Integrated Reporting Information System (IRIS)

Business systems analysis

PTC Integrity Client Portfolio Asset Management

System

WORK HISTORY

Software Support/Business Analyst, 12/2015 to Current

SYNTEL IT INC Moody\'s Client – New York City, NY

Interacting with Business, Marketing, Development and Core team leaders to gather both business and

technology requirements to support project initiatives.

Reduced the number of technical issues required by Moody's users by approximately 50%.

Performing analysis of software architecture, Design specifications of software system to create software

requirements.

Completed an average of 5 personal UI design, code reviews, and programming projects each quarter.

Performing review of the business and software requirements with the stakeholders and make updates

accordingly.

Performing system analysis and create system flow and sequence diagrams.

Coached and mentored 4 new staff members, including conducting performance reviews.

Creating impact analysis of new projects and initiatives to the existing systems.

Drafted 10 financial reports every month for Finance Team.

Working closely with a highly synergized team of Project Managers and Technical resources.

Ensuring comprehensive, timely and quality delivery of all requests.

Cultivated trust between Syntel Inc and Moody's customers by ensuring all deliverables are on time and

according to the SOW.

Working with business facing analysis to determine and translate business requirements into technology

solutions.

Leading end-to-end research and analysis across multiple teams.

Working closely with clients/customers to ensure alignment on technical solution.

Ensuring that all documentation meets/aligns with required compliance standards.

Tested and implemented new technology-based global projects such as Primavera Upgrade & APPM.

Coordinating and monitoring end-to-end testing activities.

Responsible for the quality of deliverables in terms of the analysis report, technical design documentation, and

the adherence to technical compliance standards.

Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.

Led communication with stakeholders regarding product goals and progress made.

Delivered on-site IT and AV technical support for 200+ staff.

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer

advisory board sessions.

Established criteria for each milestone within the product roadmap as a means to measure developmental

progress.

Collaborated with the sales, marketing and support teams to launch products on time and within budget.

Created innovative and intuitive product features such as BUI Publisher.

Drafted10 project proposals per Quarter.

Collaborated with Development Team and Database Team to achieve 100% resolution for Production

applications defect issues.

Senior Intern, 12/2014 to 09/2015

ELEGANT LINEN COLLECTION CORP – Staten Island, NY

Maximized company revenue by 30%.

Identified "bottlenecks" and implemented new and improved processes and policies.

Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology

changes.

Ran collection and production reports on a monthly basis.

Analyzed businesses of varying sizes to determine the financial impact of potential investments.

Manipulated data using pivot tables, pivot charts and macros.

Compiled and synthesized relevant business data such as financials, performance, AUM and headcount

forecasts.

Assistant Manager, 03/2007 to 06/2013

BOSTON MARKET – Staten Island, NY

Developed metrics used to determine inefficiencies and areas for improvement.

Tracked, analyzed and interpreted trend of sales.

Developed organizational change management strategies.

Drafted monthly financial reconciliations and forecasts.

Coached and mentored 20 staff members by offering constructive feedback and taking interest in their long-term

career growth.

Documented process flows and developed requirements for functional improvements and enhancements.

Offered feedback to executive-level management on the effectiveness of strategies, selling programs and

initiatives.

EDUCATION

Bachelor of Science: Business Management, 2015

CUNY College of Staten Island - NY

Coursework in Accounting and Finance

Coursework communications and Marketing

Coursework in Economics

Advanced coursework in Business Administration

INTERESTS

Coptic Orthodox Organization- Administrative Assistant in the Accounting Department handling monetary

activities and billing duties. FTFT" non-profit organization- Worked in a community with homeless people

providing them with financial advices. Better investment methods and getting back to a better financial position.

Settled for them shelters and provided food for them as a compliment.

EXTRACURRICULAR ACTIVITIES

Coptic Orthodox Organization- Administrative Assistant in the Accounting Department handling monetary

activities and billing duties. FTFT" non-profit organization- Worked in a community with homeless people

providing them with financial advices. Better investment methods and getting back to a better financial position.

Settled for them shelters and provided food for them as a compliment.

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