Manager Customer Service
Resume:
Ramona Canakie
Cypress, Ca ****0
*********@*****.***
SUMMARY: Skilled, energetic, driven, hardworking, focused and dedicated Logistics Manager Professional seeking new opportunities with extensive experience in a fast-paced setting, demonstrating excellent customer service, administrative and communication skills for interacting with customers, staff and the public as well as being an optimistic and positive team leader. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Equipped with a broad knowledge of business concepts and strategies to yield the best possible outcome in all areas.
SKILLS: Highly skilled in performing all Logistics Manager responsibilities. Extensive experience in various supply chain management, warehousing and material handling techniques. Excellent communication skills, time management and the ability to work effectively with all employees and customers. Successful team player and leader with a positive attitude. Strong work ethic combined with a commitment to excellence. Able to multi-task many different responsibilities throughout the day and reaching those goals. Documented success in resolving billing and freight issues in a timely manner. Proficient in Microsoft Office, Excel, Word, PowerPoint, planning, scheduling, Advent and Triennium.
CAREER PROFILE
• A competent and results-driven professional with a strong record of achievement in providing the necessary operations day to day, customer service and administrative expertise to ensure streamlined business operations, satisfied clients and increased profitability.
• Excellent communicating, listening, negotiating and public speaking skills coupled with establishing and maintaining rapport with all levels of personnel, management and clients.
Results/Profit Driven • Detail Orientated •Dynamic Leadership • Self Motivated
Education/Certifications
Bachelor Business Management/ University of Phoenix 2009
Certified and Bonded Notary
Professional Experience:
Nicholas Mechanical 04/2017-Present
Office Manager
Responsible for payroll, billing, estimates, invoices on QuickBooks, scheduling Technicians as well as negotiate and solicit new accounts.
Ultimate Staffing/ PepsiCo/Sentinel (Temporary Assignment) 06/2016-Present
Transportation Supervisor and Billing
Schedule all orders and communicate and monitor loads for drivers through People Net.
Assist with all billing through excel. Solve daily dispatching issues. Manage 30 drivers on night shifts.
Resolve all billing discrepancies with customers as well as payroll and daily load reconciliation.
Schedule/approve and monitor all drivers. Checked driver’s paperwork against manifest.
Match BOL to current manifest and reconcile for accounting.
First Source 01/2016-06/2016
Logistics Manager
Negotiated inbound and outbound freight for Southern California and New York Primarily LTL shipments, truckloads and rail. Scheduled and managed all incoming deliveries for 2 warehouses.
Managed and organized all FOG/delivered goods. Answered all shipping/receiving related calls and provided solutions with a positive attitude in a fast-paced environment. Reported to Operational Manager and assisted with various projects. Shipped and managed Disney account and Rocket Fizz account.
Responsible for freight fixes and purchase orders as well as inbound and outbound orders.
SC Fuels 04/2013-01/2015
Logistic Coordinator
Responsible for Receiving and sending out prices with the constant market change through a system called DTN.
Updated vendors master data such as Gas freight charges and sales status continuous changes using QMS reporting system.
Communicated with sales reps to obtain special discounts they receive from their suppliers based on market updates and input them into a system called Advent.
Correct Bill of Ladings that have been billed wrong with either wrong prices or billed on wrong accounts.
Schedule loads with various haulers that were created by Sales Rep.
Updated Pull points and send to haulers through excel macros at the market changes.
Evans Dedicated 10/2012-01/2013
Team Leader Scheduler
Managed and scheduled bulk product deliveries to service stations for several different clients.
Scheduled and maintained driver’s current and future shift. Maintained Insurance and Registration for trucks. Knowledge of DOT guidelines.
Maintained and controlled TMW board and build orders and route through Telapoint for San Diego, Colton and Los Angeles area.
Managed and maintained drivers’ schedules and daily activities. Communicated and worked closely with Terminal managers and operators as well as client relations to ensure timely and safe deliveries.
Communicated with drivers through Qualcomm. Monitored and scheduled loads in Fuel quest for Conoco 66.
BP Arco 12/2005-10/2012
Transport Scheduler
Scheduled bulk product (light oil) deliveries to service stations, bulk plants and commercial accounts for multiple areas.
Prioritized deliveries, optimized company assets and assign according to least cost delivery option.
Initiated appropriate action to resolve truck/driver issues related to any delivery issues.
Recognition of 20% decrease in CPG (Cost/Gallons) for 2010
Successful completion of “Market Certification” 2011
Steed Media Group 01/2001-06/2014
Los Angeles City Manager
Responsible for weekly payroll for drivers, managed all route schedules as well as projects and staffing for interviews.
Conducted and submitted weekly business profiles and sold ads for the magazine. Assisted with various town events as well as responsible for office inventory.
Covered events and submitted photos and reviews of event.
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