Customer Service Assistant

Career Objective:

To obtain a responsible and challenging career that will enable me to utilize my

strong organizational skills and customer services where my experience can be

utilized to improve customer satisfaction.

.

Educational Attainment:

Degree School Completion

Tertiary Jose Rizal Memorial June 6, 2017

(Bachelor of Science in Hotel State University

and Restaurant Management) Turno, Dipolog City

Secondary Liloy National High School April 12, 2012

Liloy, Zamboanga del Norte

Work Experience

Chat Support UK Account (August 2017 Current)

Ariana Hotel On-Call Service Team (April 2017 August 2017)

Virtual Assistant Health Insurance (June 2016 December 2016)

Virtual Assistant Canada based Korean Doctor (January 2016 June 2016)

Duties & Responsibilities

Ariana Hotel On-Call Service Team

Greet customers, present menus, and explain daily specials to customers

Prepare drinks and food garnishes

Carry trays of food or drinks from the kitchen to the dining tables

Remove dirty dishes and glasses and clean tables after customers finish meals

Virtual Assistant Health Insurance

Answer calls, return emails, and similar tasks

Taking inbound calls from customers about products and warranties

Placing customer notes in a worksheet

Virtual Assistant Canada based Korean Doctor

Booking travel arrangements for conferences

Placing customer notes in a worksheet

Sets the calendar for her and walks her to it every day

Transcribing voice messages and send to her via email

Sets notes in working calendar for the booked appointments

Chat Support UK Account

Provide quality messages to possible leads

Training Experience

February 2017 Front Office Services

(398 hours) Food and Beverage Services

At Ariana Hotel Inc. Housekeeping Procedure

Minaog, Dipolog City

Skills and Interest

Computer literate

Research Skills

Serving

Communication Skills

Customer Service Oriented

Flexibility/Adaptability/Managing Multiple Priorities

Relevant Trainings and Seminars Attended

May 15, 2017 National Certificate II Housekeeping Procedure

September 2-4, 2016 Council of Tourism and Hospitality Educators

Of Zamboanga Peninsula and Council of Hotel

and Restaurant Educators in the Philippines in

Region IX

Dakak Park and Beach Resort, Dapitan City

April 29-30, 2016 Convention Management: Adaptability of the

Trends in the Hospitality Industry Set by the

Global Standards

Royal Farm, Gulayon, Dipolog City

November 10, 2015 Valdia Gardens and Catering Services

Sicayab, Dipolog City

September 12, 2015 Royal Farm and Catering Services

Back NFA Office, Gulayon, Dipolog City

Personal Data:

Date of Birth : March 28, 1997

Place of Birth : Liloy, Zamboanga del Norte

Age : 20 years old

Civil Status : Single

Sex : Female

Height : 53

Weight : 51kg

Religion : Assemblies of God

Nationality : Filipino

References:

Jose Rizal Memorial State University

Name: Kevin Ray Amores

Position: Professor

Address: Turno, Dipolog City

Contact No. 093******** / 091********

I hereby affirm the above statements are true and complete the best of my knowledge.

SHEENA JANE BELIGANIO GO

Applicant

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