Customer Service Administrative Assistant

Vonda L. Baker

**** ********* **.

Raleigh, NC **610

Phone: 919-***-****

Seeking employment in my field as an Administrative Assistant with many years of experience in an office environment. I am meticulous and organized as I provide exceptional administrative support. I work well independently and with others.

Experience:

2/84-3/03 Corning Glass/ AVX Electronics

Build Computer chips for a growing industry in our market. Worked with the leaders to and help my department with production growth. Quality Assurance: check-in orders once they have been installed communicate with installers closing orders with putting equipment in place on the account. Train new employees to the company standards and department goals.

2/96-2/99 Time Warner Cable: Customer Service

Customer Service Representative: Answer telephones, giving out pertinent information to customers while listening to customer complaints and concerns. Resolving customer issues with cable installations, outages, and call backs. Sorting mail for several different departments.

2/99- 4/05 Time Warner Cable: Dispatch

Dispatch Department: Route calls to Technicians regarding outages, call customers on outage related issues. Communicate with customers regarding repairs that were made to see if they were satisfied with the completed work. Helping the department meet goals in making the company and department work efficient.

4/05- Present Time Warner/ Charter Cable: Senior Billing Analysis

Construction Department: Building addresses for the entire Northeast section of the United States for commercial and residential service. Completing Node Splits for addresses for all construction coordinators. Complete database cleanup for our Eastern Region of North Carolina. Worked on excel sheets, complete and review jobs in Sales Force. Work with Construction Coordinators in helping to get addresses in the system faster to get customers’ cable service installation. I also do test accounts, annexations, dissolutions, security accounts among many other things in this department.

Education: Phillips Junior College, Hard Bargers Campus

100 Capital Blvd, Raleigh NC 27604

Associate Degree: Business Class, Clerical with data entry

Skills: Excellent Time Management

Problem Solving, AS400,

Sales force, Reliable, Record keeping

Typing: 70 wpm

Dependable, Self Confidence and

Handling pressure

Hobbies: Volunteering for Time Warner Cable Christmas Gifts, Salvation Army 2013-2014

Christmas Gifts donations and support for Veterans 2015

References: Upon Request

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