Customer Service Sales
Resume:
Janis Ebeling
Placentia CA *****
*****.*******@***.***
Customer Service/Call Center
Customer service and call center expert who is attuned to specific detail and delivers accurate, complete assignments while prioritizing customer satisfaction. A team player with good interpersonal skills, all around flexibility and excellent reading, writing and verbal skills.
Employment History:
SOLUGENIX, Brea CA
Customer Service Call Center and Sales Support, 5/2016 – 6/2017
Provided immediate telephone service for medical entities, sales representatives and the general public.
Worked as a consultant servicing medical purchase orders for Johnson and Johnson. Primary duties included input of medical device orders, free of errors and making sure orders are shipped appropriately and timely.
Managed time effectively to complete multiple tasks each day.
Datafied through Ultimate Staffing, Brea CA
Call Center Representative, 2015
Out bound call center representative, responsible for contacting the custodian of records on behalf of our clients, which are life insurance companies, physicians, attorneys and more.
Accurate and detailed notes required describing each telephone conversation made while procuring records.
All interactions whether with internal or external entities must be 100 percent HIPAA (Health Insurance Portability and Accountability Act) compliant.
TransUnion LLC, Fullerton CA
Supervisor in the Call Center, 1998-2014
Managed and monitored various telephone queues to facilitate appropriate coverage, quick answer time and quality communication in accordance with the Fair Credit Reporting Act and Federal Trade Commission regulations.
Assisted credit fraud victims repair their credit through advice and investigation.
Handled escalated consumer calls immediately or on a call back basis with satisfactory resolution.
Processed written and telephonic consumer disputes in accordance with the Fair Credit Reporting Act.
Provided coaching and training to phone associates.
Computer skills include Microsoft Word, Excel, Outlook and Avaya phone systems
Education:
California State University, Fullerton, Bachelor of Arts in anthropology and graduate courses.
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