Customer Service Professional Experience

Lynetta Denton

********@*****.***

Cell 404-***-****

Polished professional who thrives in the field of Supply Chain and Manufacturing. With an unwavering commitment to customer service and quality in conjunction with the ability to build productive relationships, resolve complex issues, use tact and diplomacy to find common ground and achieve win-win outcomes.

Professional Experience:

Zep, Inc. October 2006-Present

Distribution Specialist Atlanta, GA

Assist with the processing and verifying of orders, assess daily delivery and shipment schedules, monitor performance of product delivery system along with itemizing errors. Work with department managers to make sure all training files are up to date for OSHA, DOT and FDA materials. Also work with various vendors to ensure that product delivery expectations by customer is met and approved.

● Planned direct customer deliveries from warehouse with a 96% successful rate with on time deliveries

● Forecast inventory needed for promotions and ensure accuracy of normal turn

● Analyze stock house inventory on daily basis and review damages

● Train employees on transferring product through SAP 6.0; helped to implement the newest version across two departments

● Provide accurate and timely daily booking files to C & S team

● 5 S / Lean Champion

Bronner Brothers April 1997-June 2006

Team Leader Atlanta, Georgia

Team Leader 10-15 employees daily in hands on physical work environment, improved and implemented housekeeping activities through daily physical inspection of warehouse and equipment. Generated reports including inventory and shipment status.

● Ensured company policies were communicated, applied and enforced

● Coordinated the unloading and proper receipt of daily container shipments

● Oversaw the picking and delivery of a larger volume of same day deliveries to the customers

● Selected, developed and evaluated staff allocated manpower to achieve daily production schedule

● Entry level management

Skills: Microsoft Word, Excel, Powerpoint, SAP 6.0, Workday Education:

Lithia Springs High School Diploma

OSHA Safety Classes, DOT Training and Hazardous Material Training.

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