Customer Service Data Entry

Evangelina Calderon

***** ********** ******

Garfield Heights OH 44105 216-***-****

**********.*.********@*****.***

OBJECTIVE: Driven, detail-oriented professional with 8 years of experience looking to apply clerical and organizational skills as an executive office assistant at your growing company. EXPERIENCE / STRENGTHS

• Strong organizational skills

• Self-motivator

• Leadership skills

• Active listening skills

• Sharp problem solver

• Seasoned in conflict resolution

• Store maintenance ability

• Adaptive team player

• Microsoft Office proficient

• Typing Speed of 50-60 WPM

• Artiva Proficient

• Microsoft Excel Proficient

• Zoom Call Recording Proficient

WORK HISTORY

09/2017- 10/2017 Kelly Services- Accel Schools (seasonal position) Responsibilities include but are limited to

• Enrolling children for the school year

• Following up with parents, taking inbound calls from parents

• Marketing, going to schools to assist with any community events, working with parents and students to have the child enrolled.

06/2015-09/2017 Compliance Representative -- National Enterprise Systems, Twinsburg, Ohio Responsibilities include but are not limited to

• Assist with completing and documenting all escalated complaints from consumers.

• Monitoring NES representatives to insure compliance of all federal and state regulations of debt collection.

2

• Monitoring of representatives to insure the security and customer service guidelines of the client.

• Documenting and conducting investigations of internal and external complaints. 05/2014-09/2015 Office Manager-- ADT, Parma, Ohio Responsibilities include but are not limited to

• Assistant with all office administration tasks

• Completion of filing and data entry into the company system

• Processing payroll

• Assistance with the hiring processes

• Conducting credit checks

• Assistance with providing customer sales and service 12/2012-06/2014 Customer Service Representative – Loan Protector, Solon, Ohio Responsibilities include but are not limited to

• Assistance with inputting and tracking insurance claims

• Completion of filing and data entry into the company system

• Taking 150+ calls per day

Leasing Consultant

• 05/09-02/12 Crosley Elderly Living

• Responsibilities include but are not limited to:

• leasing apartments

• Helping tenants with any apartment issues

• Taking rent payments

• Running background checks

EDUCATION :

• Cuyahoga Community College, - Major Pre Diag. Sonography References upon request

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