Management Project

Don Galloway

**** ********* ***** • Whitestown, Indiana 46075

************@*****.*** • 812-***-****

Summary of Qualifications

Full Corp. IT Responsibility

Million $ IT Budgets

Budget Analysis

Business Process Analysis

Enterprise Office356 Implementations

Vendor Resource Management

Extensive Vendor Negotiations

Board Presentations

MBA in IT Management

Cost Estimate/Management

Organizing & Leading Teams

Multisite Infrastructure Mgt

Project Management/PMBOK

MS Project and Project Online

12 yrs. IT/Project Management

Acquisition Integration

Personnel Management

Strategic Planning

Service/Change Management

Asset/Lifecycle Management

SharePoint/OneDrive for Business

Professional Experience

Private IT Consultant –Indianapolis, IN September 2016 to Present

Consulting with health care providers to implement and support EHR systems. Manage EHR software vendor/ health care client relationship to include vendor response to issues, SLA, client expectations. Support IT systems for financial services clients. Provide project management services for IT infrastructure for new construction and relocations to include structured cabling, data racks, wireless access, access control systems, integrated surveillance camera systems and vendor management for required infrastructure services.

Hageman Group, LLC Indianapolis, Indiana August 2013- September 2016

Privately held company with diverse holdings including, Agri-business, Investment Advisory, Commercial Real Estate Development, Hospitality Property, and Heavy Equipment Sales and Service dealerships, across twelve locations in three states.

Director of Corporate Information Technology

Designed and implemented a strategic IT plan that successfully supported the mission of all business entities. Supervised IT department team members including external contractors.

Select Accomplishments:

Established IT department to support the corporate business strategy from the ground up. Staffing, Documentation, Software, Licensing, Helpdesk, Lifecycle Management, Mobility Management, Asset Management, Budget Analysis and Strategic Planning.

Planned and installed the IT infrastructure for four new corporate facilities.

Established and maintained LAN/WAN infrastructure between facilities, in separate states, to assure consistent access to corporate data and applications as well as voice and video communications.

Recruited and trained desktop support techs/ level II techs to manage and support Active Directory, MS Exchange, MS SQL, remote desktop, server and desktop operating systems, firewalls, UTM, switching, virtual desktops, VPN, Office 365 and mobile device management tools.

Maintained vendor relationships and negotiated contracts for all IT infrastructure spend of $1.1M

Onboarded a new registered investment advisory business entity ensuring systems met governmental compliance requirements.

Implemented access control systems for various locations including gate control systems, door access, as well as access tracking and auditing.

Maintained a high-level knowledge of current and developing technology solutions.

Black’s Support Services - North Vernon, Indiana April 2008 – August 2013

Managed Service Provider serving the SMB market with clients of 50 to 300 users and up to $150M in revenue. Specialized in the Health Care and Financial Services verticals.

Sr. Solution Engineer, Project Manager

Served in CTO role for the company. Responsible for the design of all internal and external technology solutions.

Select Accomplishments:

Developed and implemented strategies that enabled clients to have extremely stable and available IT resources.

Don Galloway Page Two

Planned and managed projects to fully replace client’s IT infrastructure without impacting normal business operations.

Developed procedures for the rapid configuration and deployment of new hardware/software that eliminated client downtime and maximized cost savings for BSS.

Developed client specific device images, software deployments, and support documentation for deployment of servers, PCs and new or upgraded software.

Provided sales engineering support to assure solutions fulfilled client requirements.

Developed support procedures for helpdesk staff that exceeded SLA requirements.

Supervised internal employees and contractors serving in various roles.

Worked with clients to evaluate business processes and tailor technology solutions to fit their business processes and workflow.

Lead architect and project manager for multiple Office 365 conversions.

Conducted Office 365 License audits to reduce costs and maintain full compliance.

Conducted formal IT Audits for clients.

Worked as a Trusted Advisor for our clients in their strategic planning, budgeting and risk assessment.

Clients included the financial services and health care and warehousing/manufacturing verticals as well as city and county governments, 911 centers, and law enforcement agencies.

Brown-Forman Corporation -Louisville, Kentucky February 1999 – August 2000

One of the largest American owned companies in the spirits and wine business.

IT Solutions Engineer, North American Spirits Division

Responsible for supporting the IT needs of the North American Spirits Division comprised of six remote offices and over 350 employees in five countries. Worked with stakeholders to examine business processes and research various technology products to automate and simplify those processes.

Select Accomplishments:

Worked with corporate IT assets to maximize the use of available infrastructure.

Managed projects to upgrade the network infrastructure at all six remote offices.

Developed IT solutions for various business administrative processes/problems that saved employee time reduced costs and process complexity.

Developed simplified processes for sales teams and trained personnel on new processes.

In 2000, I received one of four companywide Employee Choice Awards out of 6500 employees for my work streamlining procedures resulting in significant ongoing cost savings.

Other Employment

Vernon Baptist Church -Vernon, IN August 2000– March 2008

Senior Pastor

Arcadia Police Dept/Other Agencies -Arcadia, FL October 1986 – November 1997

Patrol Officer, Narcotics Detective, Federal Drug Task Force Agent

Education / Memberships

BA, Theology, Baptist College of Florida, Cum Laud, 1998

MBA, in IT Management, Western Governors University, 2017

Member Project Management Institute- Currently working toward PMP Certification.

Member BISCI

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