Experienced Warehouse Associate

Cedric Fuqua

**** * ********* **

Laveen, AZ ****9

*********@*****.*** 951-***-****

Summary of Qualifications

Warehouse management

Warehouse management, with a track record of providing accurate timely assistance via phone and face to face service in a fast paced working environment. Strong customer relations & problem resolution skills, handling conflict resolution. Respected by upper management for being punctual, personal integrity and the ability to multitask and deliver results.

Areas of Expertise:

35 WPM Typing

Multi-line Phone System

Innovative Problem Solver

Excellent Organizational Skills

RF Scan Unit

Microsoft Word, Power Point, Excel

Exceptional Communication Skills

Ups & Fedex software

Professional Experience

Ryder Logistics

Customer Logistics Manager/Cutomer Logistics Supervisor/Warehouse Lead (7/2008-8/2017)

Customer Logistics Manager: 10/14 – present Answering any of offsite customer’s issues, complaints. Monitoring emails from warehouse departments to insure the customers are getting replied to in a timely manner. Tracking and reporting the KPI to the Senior Logistics Manager. Overseeing the operations of the shipping & receiving departments. Tracking daily productivity within all track able departments. Monitoring labor hours against workload units.

Shipping Supervisor: 2/13 -10/14 Monitored the work flow of the shipping department. Prepare the next day’s workload for the department. Complete the daily startup template.

Receiving Supervisor: 1/12 -2/13 Over seeing the workflow of the receiving department. Prepare the next day’s workload for the department. Complete the daily startup template.

Warehouse Lead: 9/09 – 12/11 Start pre-shift meeting with associates with information regarding the day’s workload. Schedule the daily truck schedule, monitor the loading of trailers, and perform

Contributions

Answering any of offsite customer’s issues, complaints

Monitoring emails from all warehouse departments

Tracking and reporting the KPI to the Senior Logistics Manager

Overseeing the operations of the shipping & receiving departments

Tracking daily productivity within all track able departments

Monitoring labor hours against workload units

References;

Robert Ferera (Manager) 951 237 - 3389

Jose Flores ( Engineering) 626 625 - 4124

Stanley Henson ( Supervisor) 951 436 - 8666

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