Customer Service/ Sales/ Payroll/ HR

TERI A. Helms

**** ******** ***** ***** * • Loveland, Ohio 45140 • 513-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated and well-rounded Office Manager/Sales Professional with extensive experience in customer service, sales, accounting, payroll, and human resources.

•History of significantly increasing revenue while managing multi-state sales territory; meets and surpasses sales and team objectives on consistent basis.

•Excellent at building relationships with customers and growing sales.

•Managed recruitment and hiring process, administers payroll and benefits, implements new systems, and trains employees in their use.

MS Office • Baan • NDS/SPS • ADP Enterprise • ADP Rapid Pay eTime

Choice Point Background Screening • Roadshow • QuickBooks • PowerSell

PROFESSIONAL EXPERIENCE

BakeMark CSM Bakery Solutions Cincinnati, Ohio July 2015 – April 2017

Office Supervisor/Sales Representative

Assisted central accounts receivable department with credit control, collection and reporting. Assisted GM as appropriate and in report preparation. Directly managed administrative and customer service employees. Local payroll reporting and maintained all payroll records. Assisted Central Accounting in period close. Ensured compliance to administrative policy and procedures. Maintained personnel files, 401k and insurance programs. Supported Sales Team, Purchasing and Operations. Maintained pricing contracts. Responsible for issuing of credits to customer accounts.

•Responsible for sales growth and achieving established budgets. Maintain and quote prices to customers and margin structure. Submit regular progress reports to sales management. Maintain records of customer orders and buying trends. Travel throughout assigned territory to call on regular and prospective customer base. Promote product, increase sales. Facilitate collections of customer payments. Grow existing sales and new business. Customer satisfaction. Prepare and transmit orders according to cut-off times. Prepare target account list and sales plan. Demonstrate product with samples, literature and product guide. Responsible for customers’ everyday supply needs, sustaining resources and service offerings.

GOLDEN GRAINS BAKING COMPANY Charlotte, North Carolina 2008 - 2012

(In February 2010, Albergotti Investments, Inc. dba Gourmet Specialty sold to Golden Grains) Office Manager/ Inside Sales

•Managed day-to-day office and customer service operations in a medium sized baked goods manufacturing facility servicing restaurants in Charlotte and surrounding areas.

•Accountable for daily management of Accounts Receivable and Accounts Payable.

•Prepared weekly sales, A/P, A/R, and P&L reports. Analyzed data and provided direction to owners. Managed daily customer service functions including sales, invoicing and collections.

•Grew sales and reduced AR/AP through strong customer service and vendor relationships.

•Processed weekly payrolls. Administered and disbursed payments to state, federal and unemployment taxing authorities.

•Prepared route deliveries, processed payments and prepared bank deposits.

BAKEMARK USA, Cincinnati, Ohio 1988-2008

(In 2005, BakeMark Ingredients East and BakeMark West merged to form BakeMark USA.)

BAKEMARK INGREDIENTS EAST, Cincinnati, Ohio 1999-2004

(Previously LL Karp & Sons.) Office Manager/ Inside Sales

•Maintained responsibilities of customer service manager and absorbed added responsibility of managing sales territory which encompassed multiple states; managed key accounts totaling $8 million in $25 million division.

•Increased sales in territory by $2 million in three years through strong customer service skills, relationship building, and suggestive selling. Fulfilled objectives consistently; in one instance, achieved sales numbers 45% over quota.

•Set pricing, resourced new products, processed weekly sales orders, and resolved client inquiries; enhanced efficiency of three routes, resulting in increased profit.

•Led period-end closing processes, including sales reports, calculating commissions and rebates.

•Managed administrative functions including payroll and benefits administration for 45 employees and accounts receivable functions such as collections, setting up payment plans, and posting payments.

•Recorded workers’ compensation issues including reporting injuries, led supervisor investigations, submitted limited duty restrictions, filed doctor’s release, and sent records to corporate office.

Managed human resources functions including recruitment, interviewing, hiring, and terminations.

•Directed and managed a four week new hire process, which involved conducting background checks, building online profiles for each employee, prepared new hire paperwork, conducted new employee orientation and created personnel files with all pertinent paperwork.

•Supervised staff of five customer service representatives and accounts receivable clerk.

•Successfully led a team implementation of two ERP conversions, troubleshooting new systems and training employees.

LL KARP & SONS, Cincinnati, Ohio 1995-1999

(Previously Karp’s,Inc.) Customer ServiceManager

•Served on a team that implemented an inventory program covering 2,000 items worth $2 million; spearheaded waste reduction through cycle counts and management of reorder points.

•Active participation in weekly management meetings to discuss business issues and concerns, communicated decisions to team, and delegated responsibilities to those involved with implementing chosen solution.

•Managed customer service and billing departments and administered payroll for 60 employees.

•Maintained local and national accreditations (FDA and AIB).

KARP’S, INC., Cincinnati, Ohio 1988-1995

Customer Service Lead/Administrative Assistant

•Supported 12 salespersons with transactions and inquiries and trained new customer service personnel.

•Provided administrative assistance to Vice President while holding responsibility for daily order processing, customer billing, credits, and reconciliations.

AWARDS AND HONORS

Most Increased Sales, 2005 • Outstanding Service to the Team • Outstanding Customer Service

EDUCATION

Coursework, Russell Lee Technical College

Cincinnati, Ohio

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