Customer Service, Trade Shows/Meeting Coordination, Public Relations

ARLENE RUPP

973-***-**** Nutley, NJ

**********@*****.*** linkedin.com/arlenerupp

ADMINISTRATIVE ASSISTANT

Project Management Customer Relations Internal/External Event/Meeting Coordinator

Financial Reporting Strong Attention To Detail

Self-motivating and persuasive with 20+ years executing trade shows, annual sales meetings, and customer relations. Skilled in Microsoft Office Suite and QuickBooks. Experienced in building strategic alliances with vendors, clients, and corporate executives. Seasoned in organizational management, administration, and meeting project deadlines.

PROFESSIONAL EXPERIENCE

JOHN HANCOCK RETIREMENT PLAN SERVICES Parsippany, NJ 2016-2017

Participant Service Center Representative

Discussed 401(k) plan details with employees including factors like distribution, loans, and

contribution rates as well as being Defined Benefits trained.

Leveraged multiple online resources and internal partners to research and resolve complex client inquiries.

Delivered excellent customer service through active listening, de-escalation methods, and first-call resolution.

GACCIONE LANDSCAPING LLC Nutley, NJ 2013-2016

Office Manager

Processed monthly invoices, accounts receivable/payable and payroll through QuickBooks.

Communicated with clients by resolving complaints, handling inquiries, and generating new sales.

Prepared tax information and collaborated with company’s CPA firm ensuring accurate filing.

KRAUS MARKETING Morristown, NJ 2013

Project Manager

Liaised between website developers and client ensuing accuracy, satisfaction, and collecting copy and photos.

Assigned deadlines and tasks to internal staff while frequently reporting project progress to executives.

Briefly realigned career to the healthcare industry. 2008-2012

PHILIPS CONSUMER LIFESTYLE Ledgewood, NJ 2006-2008

Trade Show Manager

Reported to senior executives on $1M approvals, meeting themes, logistics, and brand messaging.

Coordinated with local vendors on annual sales meetings for transportation, entertainment, and promotional materials.

Designed layout/theme of booth(s) via liaison with executives and exhibit house.

CMD & PARTNERS Fairfield, NJ 2005

Public Relations Director

Interacted with clients and press daily covering trade and consumer publications.

Implemented product placement in major national trade and consumer magazines.

Managed press release and product launches through venue selection, menu development, and product demonstrations.

ADDITIONAL PROFESSIONAL EXPERIENCE & DEVELOPEMEMT

CHILTON MEMORIAL HOSPITAL, Vascular Lab Externship

EASTWICK COLLEGES, HOHOKUS SCHOOLS, Vascular Sonography/Medical Assisting Program Graduate

JVC COMPANY OF AMERICA, Corporate Communications/Marketing Associate

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