Customer Service/ Sales/ IT

Location:

Dumaguete, Central Visayas, Philippines

Posted:

October 10, 2017

Contact this candidate

Resume:

Alviola, Mark Anthony Virgil E.

Ozoa Subdivison, Banilad, Dumaguete City, 6200, Central Visayas, Philippines

Email: ********@*****.*** Mobile: 099*-***-**** Skype ID: mcgil007

Resume Summary

Current Specialization : Technical & Helpdesk Support / Customer Service/ Sales / IT

Highest Education : Bachelor's/College Degree in Computer Science/Information Technology

Employment History

1. United Motoliance Network Corp.

Position Title (Level) : Branch OIC

Specialization : Motorcycle Sales / Retail

Industry : Motorcycle Sales / Retail

Work Description :

Monitor and ensure that branch operation is good. Monitoring of sales and personnel. Monitoring and making of daily sales and monthly report and inventory. Providing good customer service and experience to our customers.

2. ECE Eisdorfer Consulting Enterprises Group Manila, Inc.

Position Title (Level) : Customer Service Representative

Specialization : Customer Service

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Provide surveys for different prospect respondents involving different kinds of topics from politics to environmental conservation and many more. Needs to do read the survey questions verbatim and should follow procedures on how the surveys should be taken by the respondents. (Project-Based)

3. Lancera Phils.

Position Title (Level) : Desktop Support

Specialization : Technical & Helpdesk Support

Role : IT Support/Helpdesk

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Provides assistance to customers regarding any concerns with their computer. Conducts troubleshooting via screen connect to customers’ computer on any desktop related issues including computer security on different operating systems and iOS.

4. SPI Global (CRM)- Dumaguete

Position Title (Level) : Technical Support / Customer Service Representative

Specialization : Technical & Helpdesk Support

Role : IT Support/Helpdesk

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Provides assistance to customers regarding their concerns on their Internet connection. Also conducts basic troubleshooting on network base on our tools, and handles basic billing inquiries and transactions.

5. Qualfon Phils. – Dumaguete

Position Title (Level) : Operations Supervisor

Specialization : Technical & Helpdesk Support / Customer Service

Role : IT Support/Helpdesk

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Manages and keeps the team on a quality performance in assisting and giving customer service in terms of technical troubleshooting. Provides updates and monitors team performance and daily scorecards to ensure high and quality customer service. Give reports to the higher management regarding the performance of the team in a daily basis.

6. Ventus Vocative System (ePLDT)

Position Title (Level) : E-mail Customer Service Representative

Specialization : Customer Service / Sales

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Provides customer service to customers purchasing online through our Internet Super Store (Buy.com). Answers inquiry regarding the process on purchasing, delivery and returning of defective products. Basically handles all online processes.

7. SPI Publisher Services

Position Title (Level) : Typesetter

Specialization : Medical Journals

Industry : Printing / Publishing

Work Description :

Edit and layout different types of medical journals and do author’s corrections for a specific book.

Project-Based Work

SOPHI (Students Only Philippines, Inc.

Outbound Support Agent – Travel Reservation

Duration: February 16, 2015 – April 15, 2015

Educational Background

Bachelor's/College Degree of Computer Science/Information Technology

Major : Information Technology

Institute/University : AMA Computer University, Philippines

CGPA : 85/100

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency

Microsoft Office Applications 5 Advanced

Basic Computer Troubleshooting 5 Intermediate

Network and Internet Troubleshooting 5 Intermediate

Customer Service, Sales and Technical Support 6 Advanced

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 9 9

Tagalog 10 8

Additional Info

CAREER OBJECTIVE:

Full-time position in a multinational company which offers a professional working environment and enabling me to grow, learn, and apply my knowledge while meeting the company's goals.

STRENGTHS:

Positive attitude towards work goals

Eager to learn new things and develop through learning

Highly trainable to adopt work development and proficiency

ADDITIONAL SKILLS:

* Proficient in Microsoft Office applications

* Excellent oral and written English

* Knowledge in customer service skills and technical support

* Knowledgeable in computer (software/hardware)and Internet troubleshooting

References

Name : Bon Ryan Ruiz

Relationship : Friend