Customer Service, Time Management, Multi-Task

Sheridan M. Austad

*** ***** **** ****, ***** Johns, Florida 32259 904-***-**** ***************@*****.*** Education

University of North Florida Jacksonville, FL April 2017

Bachelor of Arts, Anthropology

Florida State College of Jacksonville Jacksonville, FL May 2015

Associate of Arts, General Education

Work Experience

Sales Associate Ms. Mulligans Jacksonville, FL August 2016 - Present

Collaborate with customers to determine needs

Resolve issues to contribute to customer service satisfaction with face-to-face and phone interaction

Review customer accounts, ensuring accuracy of member credits

Assist customers with processing financial transactions, managing bank deposits when needed

Determine monetary value of items to sell to customers Nanny Jacksonville, FL March 2015 - August 2016

Provided guidance to children under age 3, one with special needs

Managed activities that promote educational growth and independence

Constructed an interactive, secure, inspiring, and nurturing environment Childcare Attendant Baileys Health and Fitness Jacksonville, FL October 2013 - February 2016

Provided friendly interactions to customers, maximizing business retention

Promoted responsible behavior and peer interactions

Oversaw playroom activities with minimal supervision

Resolved conflicts with positive reinforcement

Volunteer Work

Nurses Station Volunteer Baptist Medical Center South Jacksonville, FL September 2014 - September 2015

Improved patient experience in a multi-functional environment

Advocated patient needs through face-to-face and electronic communication Leadership

Presenter Student Conference Jacksonville, FL 2015 – 2017

Presented topics to students and faculty, utilizing excellent communication skills and MS Office products

Answered probing questions from a panel of judges and subject matter experts Directed Independent Study Forensics of Fire and Fauna University of North Florida 2017

Utilized decision making and problem solving skills to replicate experiments

Researched and critically evaluated the effects of fire on different types of bones Summer Archaeology Field School Jacksonville, FL 2016

Conducted excavations, partnering with fellow group members

Utilized strong organization skills to collect and sort artifacts and ecofacts

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